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Click here or scroll down to respond to this candidateCandidate's Name
5000 Goldwire Trace,5006, Birmingham, AL, 35211, US PHONE NUMBER AVAILABLE EMAIL AVAILABLE I view myself as focused individual who is well-versed in customer service,Call-center, and business office operations.I am a high-energy professional eager to contribute skills and experience to a new and challenging role Ican easily adapt to different tasks.Proven leadership, operational excellence, and organizational development skills, as well as understanding of the business.That is very dedicated to learning, growing, and succeeding in any industry.MSProblem resolution10+ Customer serviceTypingQuality AssuranceProductive and Adaptive to a changing environment. PVManagementTeam LeadRelationship developmentSupervisionProject organizationProblem resolutionBiology - Associate of Science - 2007Lawson State Community College - Birmingham, ALLeads for Student admissions / PV - August, 2022 to Present Collegiate Admission & Retention Solutions - Birmingham, AL(Lead postion)Job description is to direct student or inbound and outbound calls to a admissions representative after verification.(PV) Contact the prospects or students current or past place of employment to verify employment. Solved verification issues, improved operations, and provided excellent customer service. Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.Answered inbound calls and outbound calls to help with their questions and concerns. Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.Helped students improve their educational strategies by providing clear guidance on course selection, progression, and career options. Solved issues, improved operations, and provided excellent customer service. Collaborated with students/ prospects to determine their needs and deliver service. Answered inbound calls and outbound calls to help with their questions and concerns. Helped students by providing educational strategies by providing clear guidance on course selection, progression, and career options. Increased school registrations by working with over 2,000 schools across the country. Help improved improved promotional approaches, outreach strategies, and parent engagement. We also help get students enrolled in k-12 programs.Children from elementary school and high school not just universities across the country. Followed the guidelines and rules of quality control,and new technical guidelines as well. August, 2022 to PresentCollegiate Admission & Retention Solutions - Birmingham, AL PV position Requires you to contact student past or present place of employment for employment verification Enter data correctly and to make sure things are accurate at all times. Follow the correct guidelines of Quality control.PROFESSIONAL SUMMARYSKILLSEDUCATIONWORK HISTORYBusiness office - December, 2015 to July, 2022North Hill Nursing and Rehabilitation - Birmingham, AL Make sure residence money is sent to the correct dept. Helping whenever we are short on staff.SwitchboardingAnnouncementsEmail,faxing,delivering mailMaking sure nurses,and doctors receive important info on time. Head Cashier - March, 2010 to December, 2015Hoover, ALHome DepotPerform Audits on 36 registersManage all cashiersOnline orders,cashier,returns,balance tilOpen credit card accountsProvide great customer serviceState Coordinator for LouisianaREO Services - Birmingham, ALProvide bids on home for the state of Louisiana.Contact bank of AmericaFax and emailAnswer calls and direct calls.Developed team communications and information for contractors meetings. Licensed in the State of Alabama to sell LifeCERTIFICATIONS |
