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HTTPS:BFJOBJECTIVELeadership and teamdevelopment. Fosteringand instilling a mindsetof continuousimprovement.Delivering serviceexcellence.Belinda Fay JeffersonHTTPS://https://LINKEDIN LINK AVAILABLE EMAIL AVAILABLE 313-930-0354EXPERIENCEDirector of Quality ControlDAYSPRING, INC. February 2017  November 2023Responsible for providing leadership to the management team of a building services management and training organization. Territory consisted of public libraries, municipalities, public schools, and public clinics. Leadership team consisted of quality assurance/quality control directors, site managers, and distribution leads.Key Contributions: Led efforts to enhance the use of technology to improve efficiency levels and enhance sanitation outcomes. Led efforts to document and implement systematic protocols to lay the foundation for standardization with the goal of eliminating inconsistent ad hoc services. Established project teams to manage specialized tasks, i.e. floor refurbishment, for improved project delivery outcomes.Leveraging my skillsand advocacy topromote, support, andelevate thetransformational valueof deliveringexceptional buildingmanagementservices.Operations ConsultantKAISER CORPORATION July 2012- November 2015Led the company's scope results team in the rotation and refresh of Kaiser's on-hand warehouse inventory. Also led the team in efficacy training and quality control routines.Vice President of SalesHERCULES & HERCULES, INC. April 1985 - December1990Led the company's dedicated building managementservices team in providing environmentally sustainable products and services to clients responsible formaintaining clean and healthy environments. Clients consisted of Fortune 500 Corporations, mid-sizecompanies, and emerging small businesses.SKILLSEDUCATIONBachelor of Science, Business and Marketing Madonna UniversityCERTIFICATIONS CIMS (Cleaning Industry ManagementStandard) Green Building 3M University Johnson University- Diversity in Practice Spartan Products- Business DevelopmentPresidentHERCULES & HERCULES, INC. January 1990 -November 2016Led the company's dedicated building management services team in providing environmentally sustainable products and services to clients responsible for maintaining clean and healthy environments. Clients consisted of Fortune 500 Corporations, mid-size companies and emerging small businesses.Key Contributions: Business expansion from one location to two additional locations with fully staffed building management services teams at each location.  Development and implementation of a warehousing supply system. Establishment of a consulting arm that serviced the operating supply needs of Kaiser.