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Chicago, IL PHONE NUMBER AVAILABLE EMAIL AVAILABLEEducationLoyola University Chicago; Chicago, Illinois Expected Graduation - May Street Address
Major : CybersecurityJones College Prep; Chicago, Illinois September Street Address   June 2023Work ExperienceGuest Experience Guide, Flyover Chicago; Chicago,IL May 2024 - PresentGreeting guests and answering questionsEnsuring accurate information is provided to guests in terms of experience, price, restrictions, and content.Organizing large groups of people into correct queues, while calculating and communicating accurate wait time information.Directing guests around the different areas of the attraction and assisting them onto the iRide gondolas.Ensuring all ride and facility safety precautions are met and informing the Operator and Supervisors of any concerns.Communicate efficiently using proper radio protocol.Share knowledge with guests about Navy Pier, Chicago, and other tourist attractions around the venue.Trainer, Shake Shack ; Chicago,IL May 2023 - June 2024Food prepCustomer service and guest interactionCookingCleaningTraining in all positionsYoung Professional, Genesys Works; Chicago, IL June 2022 - September 2023Selected from a pool of Chicago Public Schools students to take part in a rigorous professional skills and Business Technology training programStrengthened communication and social skills through cohort training sessions and assignmentsDeveloped business technology skill sets, including coding in Python and network and component skills, and achieved a Cisco CertificationYouth Theatre Intern; After School Matters, Chicago, IL December 2021  February 2022Directed group activities, such as ice breakers, games, and conversationsProvided feedback to mentees to help them improve their performanceAttended weekly meetings with program coordinatorsCoordinated schedules and activities with another mentorCashier/Crew; Cold Stone Creamery, Chicago, IL June November 2021Restocked materialsAssisted customers over the phone and in-personSanitized workspaceSkills Proficient with Workday  Team player  Excellent time management skills  Customer service  Public Speaking  Mentoring Training  Cooking  Cleaning