Candidate Information Name Available: Register for Free Title Customer Service Account Management Target Location US-NC-Hope Mills Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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EMAIL AVAILABLE PHONE NUMBER AVAILABLE Hope Mills, NCSUMMARYSeasoned professional with 10 years of customer service experience, adept in account management and resolution of billing disputes. Proven track record in delivering high-quality service through inbound and outbound calls, excelling in fast-paced environments. Actively seeking a Customer Service role to leverage expertise in client relations and problem-solving.WORK EXPERIENCEInstacart Fayetteville, NCGrocery Delivery Aug 2018 - Present Ensure accurate and efficient fulfillment of customer grocery orders to meet daily delivery quotas. Provide prompt and professional delivery service, enhancing customer satisfaction and loyalty. SSRS Hope Mills, NC (Work fromHome)Telephone Interviewer Sep 2019 - Dec 2021 Conducted detailed telephone interviews to gather data for market research studies, ensuring accurate representation of public opinion on current events and diverse topics. Maintained high standards of professionalism and confidentiality while engaging with respondents, contributing to the integrity and reliability of collected data. Hardees Fayetteville, NCCrew Member May 2018 - Jun 2018 Prepared morning meals, ensuring timely and efficient service to meet customer demand. Maintained cleanliness and organization of kitchen facilities, facilitating a seamless transition for the lunch crew. Fayetteville ObserverInserter Aug 2017 - Oct 2017 Managed the efficient preparation and organization of newspaper inserts and advertisements for distribution, ensuring timely availability for truck loading. Maintained a clean and orderly work environment, responsibly recycling excess materials and contributing to the operational efficiency of the facility.Affiliated Computer Services Lexington, KYCustomer Service Representative Jan 2005 - Feb 2009 Managed a high volume of inbound and outbound calls, effectively resolving customer account disputes, billing inquiries, and tax-related issues. Facilitated new account activations and phone services, ensuring customer satisfaction and operational efficiency. EDUCATIONEastern Gateway Community CollegeAssociate in Teacher EducationJan 2022University of PhoenixAssociates of Arts in Medical AdministrationFort Bragg, NCSep 2011Morehead State University Morehead, KYFeb 2004Montgomery County High SchoolHigh School DiplomaMount Sterling, KYMay 2002CERTIFICATIONSCustomer Service Skills, Indeed Assessments Dec 2018 Verbal Communication, Indeed Assessments Mar 2019Memorization & Recall Skills, Indeed Assessments Mar 2019 Written Communication, Indeed Assessments Mar 2019 Scheduling, Indeed Assessments Mar 2019English Communication Skills: Typing, Indeed Assessments Mar 2019 SKILLSCustomer Service  Retail Sales  Food Industry  Microsoft Word