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Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEEducation:Bergen Community College Graduation: December 2025 Major: Social WorkPROFESSIONAL EXPERIENCEINSTACART 12/2021-PresentShopperHelp customer make the best possible purchases by providing advice, guidance, and excellent customer serviceReport customer issues, supply shortages, and inferior products to Management immediatelyDrive vehicle safely to customer homes and offices following the mapHandle exchanges and returns through the application and by following set protocols and regulationsEnsure that any negative feedback is taken into account and handled according to company policyUse mobile device efficiently through company applications as a point of contact for customers by instant messaging or calling to resolve issues and ensure customer satisfactionExceed customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tipsPOMPTIONIAN FOOD SERVICE Maywood, NJDriver 9/2022-PresentOperates a food service vehicle to transport prepared meals, food items, food carts, and related equipment and supplies for various locations.Assists in the preparation and serving of school meals.Assist in cold food production, assist the cooks, serve the customers, maintain a sanitary environment and help with production records.Delivery the breakfast/lunch to the destinated schools.AMAZON TETERBORO, NJSortation Associate 8/2017-5/2020Operate carts, dollies, hand trucks and other moving equipment to move large quantities of merchandise.Sort packages based on size and destination.Scan inbound and outbound packages accordingly.Organize and prepare packages for delivery.Contribute ideas on ways to improve or optimize warehousing procedures.SKF GLOBAL HACKENSACK, NJReceptionist/Clerical Associate 1/2012-7/2017Welcomed customers, answered questions, assisted in locating items and provided advise/ recommendations.Answered phone calls in high volume office to ensure customer fulfillmentInput weekly and monthly reports into Excel for record keepingBalanced the cash register and generated reports for credit and debit sales.Processed refunds and exchanges, resolving complaints.Ensured that all cash handling procedures were done in accordance to policy.Completed transactions accurately and efficiently while engaging customers.Assisted customers with returns, enrolling in credit card services and shopping experience.SKILLSBilingual: Fluent in both English and SpanishStrong communication skills and positive attitude |