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                                         BUTZ, KYLE
         Street Address  | PHONE NUMBER AVAILABLE | EMAIL AVAILABLE




EDUCATION                                                                                 Sept. 2011  April 2015
University of Wisconsin-Eau Claire, Bachelor of Business Administration   Marketing Analytics


COURSES & SKILLS
   o   Information Systems in Business, 4 Courses in Accounting & Finance, Applied Quantitative Methods,
       Business Law, Consumer Behavior, Business Communication, Outlook, Word, PowerPoint, Excel,
       Access, SPSS, Qualtrics, Voter Registration, Political Canvassing & Phone Banking


PROFESSIONAL EXPERIENCE
TSA Enrollment Agent, Staples, [Monona, WI]                                                Oct. 2019  April 2022
 Administered passport photography, smart federal ID cards, Birth Certifiy, and TSA Pre-Check services.
 Screened applicants for background checks by capturing fingerprints and vetting qualifying documents.
 Supported Staples' retail sales and operations by engaging customers with products and services.

Sales Adviser, Straight Forward, [Eau Claire, WI]                                          Dec. 2012  April 2013
 Managed inbound and outbound calls across 25 states for Time Warner Cable, Charter, and Cox clients.
 Promoted phone, Internet, and TV products and services to past, present, and future subscribers.
 Demonstrated sales and retention skills for reinforcing the value of new and existing products and services.
 Scheduled installation orders, clarified billing concerns, and instructed troubleshooting options.

Drive-Thru / Food Line, Taco Bell, [Eau Claire, WI]                                        July 2010  Sept. 2012
 Trained new team members for food line, front counter, and drive-thru window.
 Multitasked order preparation, payment collection, and store promotion at store s only drive-thru window.
 Received compliments on voice, enthusiasm, smile, and positive attitude in customer evaluations.
 Managed time for stocking, ingredient prepping, dish washing, and appliance maintenance.

Gas Station Clerk, Mega Holiday, [Eau Claire, WI]                                         Sept. 2008  May 2010
 Managed store independently at 9pm until closing store at 2am.
 Calculated inventory, stocked store, prepared hot snacks, brewed coffee, and mopped floors.
 Generated end-of-day reports, balanced registers and store safe, programmed alarms, and locked doors.