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Click here or scroll down to respond to this candidateCandidate's Name
Macon, GA Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEEDUCATIONBachelor of Science in Criminal JusticeMiddle Georgia State University Macon, GAGPA: 3.Street Address
High School DiplomaSouthwest Magnet High School & Law Academy Macon, GAGPA: 3.5ExperienceSecurity Operations SpecialistGradaworld Security01/2021 -12/2023Macon GaImplemented advanced surveillance techniques to monitor and safeguard assigned locations, ensuring continuous security and adherence to safety protocols. Conducted routine inspections and utilized cutting-edge technology to identify and mitigate potential threats.Acted as the primary responder in critical situations, effectively managing emergency protocols, maintaining order, and protecting personnel and property. Coordinated with local law enforcement and emergency services to facilitate seamless crisis management and resolution.Compiled comprehensive incident reports, meticulously documenting security-related activities, observations, and interventions. Ensured accurate record-keeping to support internal audits and legal proceedingsCustomer Operations SpecialistAlorica11/2018 11/2022RemoteSkillfully handled inbound communications via calls, chats, and emails, delivering exceptional customer service and support across all platforms. Utilized advanced computer and web-based tools to efficiently manage inquiries and resolve issues.Demonstrated expertise in resolving complex customer issues with efficiency and precision, consistently achieving high levels of customer satisfaction. Maintained a calm and professional demeanor to effectively de-escalate challenging situations and ensure positive outcomes.Leveraged comprehensive CRM software to meticulously document customer interactions, track inquiries, and monitor resolutions. Ensured accurate and thorough record-keeping to support customer service excellence and operational efficiency.Logistics & Warehouse Operations CoordinatorAmazon Distribution Center08/2020 12/2023Executed precise packing, labeling, and preparation of merchandise for shipment, ensuring adherence to accuracy and timeliness standards. Implemented quality control measures to maintain high levels ofefficiency and customer satisfaction.Proficiently operated pallet jacks and other warehouse equipment to facilitate the smooth movement of goods. Conducted regular maintenance and safety checks on equipment, ensuring compliance with safety regulations and minimizing downtime.Conducted systematic inventory checks and managed stock levels to optimize warehouse operations. Maintained a clean, organized, and safe work environment, adhering to stringent safety standards and best practices.Retail Sales & Merchandising ConsultantBeauty Queen Boutique12/2017 05/2020Macon GaDelivered exceptional customer service by assisting clients in locating products, providing informed advice, and ensuring a seamless shopping experience. Maintained extensive knowledge of product lines to offer tailored recommendations and enhance customer satisfaction.Accurately processed sales transactions, expertly handling payments, and ensuring precise cashmanagement. Implemented best practices to minimize errors and optimize checkout efficiency, contributing to a positive customer experience.Designed and implemented visually appealing merchandise displays to drive sales and effectivelymanage overstock. Conducted regular inventory assessments and communicated restocking needs tomanagement, ensuring optimal stock levels and product availability.VOLUNTEER WORKHarvest Cathedral NurseryEarly Childhood AssistantMabel White Baptist Church NurseryChildcare Classroom AideTina Tiny Tots DaycareVolunteer Childcare AssistantNew Hope Baptist Church NurseryInfant Care AssistantKEY COMPETENCIESOperational EfficiencyCustomer Service ExcellenceEmergency Response CoordinationInventory ManagementComplex Issue ResolutionAdvanced CRM & Documentation SkillsADDITIONAL INFORMATIONCertifications: Georgia Basic Security Officer Certificate, Leadership Certificate.Technical Skills: CRM Systems, Claims Management Software, Inventory Management Systems, Data Analysis Tools.Hard Skills: Customer Service, Operational Efficiency, Emergency Response, Inventory Control.Soft Skills: Communication, Problem-Solving, Team Collaboration, Leadership. |
