Candidate Information Name Available: Register for Free Title Customer Service Financial Crimes Target Location US-NC-Charlotte Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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Candidate's Name
Concord, NC Street Address
PHONE NUMBER AVAILABLE EMAIL AVAILABLEAREAS OF STRENGTH AND EXPERTISECustomer Service Training & Leadership Team orientedRegulatory & Policy Compliance Conflict Resolution MultitaskingStrong analytical skills Advanced Microsoft Office skill OrganizationDetail Oriented Proficient PC and typing skills Financial ServicesProfessional ExperienceWells Fargo, Charlotte, NCFinancial Crimes Specialist III March 2019 to PresentDocument research findings and actions on cases for possible referrals for Unusual Activity Reports (UAR), Identity Theft Operations (ITO), Suspected Financial Abuse, Account takeovers referrals (ATO).Coach as Subject Matter Expert in fraud field teaching new hires role of a Financial Crimes Specialist.Mentor team members on improving department level metrics to achieve department and team goals.Monitor moderate to complex account activity, which requires research that may involve multiple transaction channels.Mitigate fraud losses in customer service environment.Financial Crimes Specialist II May 2017 to March 2019Review, verify, and identify customer transactions to detect/prevent financial crimes activities, policy violations, and suspicious situations in order to mitigate and/or recover losses.Identify control failures in bank processes and procedures, such as federal compliances with Regulation E/Z, customer or team member decisions.Communicate with customers in a fast paced, blended inbound/outbound production oriented call center environment.Analyze peers decision in case scrubbing decision quality to determine coaching opportunities.Exceed overall scorecard expectations on team level and overall department metrics.Target, Charlotte, NCTarget Protection Specialist February 2016 to March 2017Provided security for store during high peak volume of customers.Identified strategic resolutions of external theft and fraud.Monitored security cameras and relayed communication to executive team lead for fast reaction of anti-theft.LeadershipUnited States Marine CorpsCorporal in Infantry October 1993 to October 1997EducationUNIVERSITY OF NORTH CAROLINA, Charlotte, NCBachelors in Criminal Justice December 2016