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Click here or scroll down to respond to this candidateP a g e 1 2Candidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLEHuntsville, ALProfessional SummaryDedicated and diligent Management Executive with 15+ years of experience developing customer service strategies, fostering stakeholder relationships, leading, and monitoring program progress. Proven expertise in evaluating business procedures, creating & implementing policies & procedures, administering quality management, and driving business development by establishing & driving objectives.Professional ExperienceDirector of OperationsImetric 4D Imaging, LLC. - Huntsville, AL.2023 to PresentHeadquartered in Courgeny, Switzerland, Imetric manufactures and sells ICam, the full-arch surgery world's leading photogrammetry system. Expanded the companys global footprint by opening & managing the US Division in Huntsville, AL. Oversee company operations by collaborating with stakeholders, understanding business needs, and developing strategic solutions. Maintain positive customer service experiences by creating & managing cross-functional teams that deliver scalable solutions. Lead program initiatives by ensuring project milestones are met on time and within budget. Reduce disruptions to program activities by identifying risks and developing mitigation strategies. Drive program progress by analyzing performance metrics, and providing regular insights to stakeholders.Management ExecutiveArrowsight Inc. - Huntsville, AL2004 to 2022Arrowsight Inc. works with healthcare, agribusiness, construction, and insurance companies globally providing remote video coaching services to improve worker safety, food safety, animal welfare, productivity, and regulatory compliance.2021-2022 Consultant (Remote) Bridged out of full-time role at Arrowsight Inc. to ensure my departure caused no disruptions. Guided various teams and collaborated with the CTO to streamline data repositories for enhanced business efficiency.2018-2021 SVP Strategic Business Ventures- Construction & Field Services (Hybrid) Worked with the executive leadership & Sales teams to expand the business line into the Construction industry including worker safety, productivity, and estimating. Created a service to reduce workplace safety risk by 90% by collaborating with strategic partners, developers, and field services teams resulting in a 50% reduction in the cost of insurance claims for clients. Developed & implemented a lite version of software services in response to changing company & client needs caused by the worldwide pandemic securing jobs and revenue. P a g e 2 22012-2018 VP Strategic Business Ventures- Healthcare (Huntsville, AL) Built long-term relationships with new and existing clients by providing pre & post-sales support as the company's Subject Matter Expert. Drove the end-to-end sales process by liaising with sales and development teams to ensure compliance with industry standards within the service product. Created and gave presentations to prospective clients and internal executives capturing revenue in new service lines. Led data validation for clinical research studies published in medical journals, showcasing expertise in healthcare industry standards.2006-2012 Director of Operations (Huntsville, AL) Coordinated with the executive leadership team to expand the business by opening and managing the Network Operation Center in Huntsville, AL. Continued business expansion by building and maintaining business relationships with 3 international annotation vendors, tracking security protocols, client-specific KPIs, and metrics resulting in 1.6 million annotated video segments per month. Designed and implemented operational strategies and procedures to promote organizational efficiency during rapid growth.2004-2006 Product Manager (New York, NY) Managed product lifecycle and road mapping, collaborating with executives and development teams to execute a product vision. Oversaw product testing and user feedback to create product spin-offs that met future needs while delivering on current specifications. Maintained a 95% client retention rate through post-launch optimization with the business development team to optimize product design for increased client engagement. EducationMaster of Business Administration in Project Management, University of North Alabama, 2022 Bachelor of Arts in Political Science, Le Moyne College, 1997 SkillsStrategic Executive Support, Operations & Project Management, Stakeholder & Team Collaboration, Policy Development, Detail Oriented, Written & Verbal Communication, Leadership, Multi/Switch Tasking and Strategic Thinking.Additional ExperienceDirector of CommunicationsMadison Blaze Soccer Club Madison, AL2019-presentClub-wide communications and documentation administrator for North Alabamas affordable and family- friendly soccer club.Childrens Ministry DirectorGood Shepherd UMC Madison, AL2012-2024Energetic self-starter, working across all ministries to connect and equip volunteers for working in the ministry.See what colleagues are saying on LinkedInatives to |
