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Click here or scroll down to respond to this candidateClient Relationship ManagementStrong Organizational SkillsEffective Communication AbilitiesTeam Collaboration and LeadershipTime ManagementCandidate's Name
Adaptability to changing environmentsProficient in Microsoft SuitesInterpersonal CommunicationCritical ThinkingPatient CareCustomer ServiceTraining and MentorshipEMAIL AVAILABLEHudson, FLPHONE NUMBER AVAILABLES E B S A S T I A N SEBASTIAN DEJESUSE D U C A T I O NC O N T A C TA B O U T M ES K I L L SPASCO-HERNANDO STATE COLLEGEAssociate of ArtsAnticipated Graduation: 2025Results-driven individual with a solidfoundation in phlebotomy and customerservice, looking to explore newopportunities where my organizational andcommunication skills can make a positiveimpact.ROSEMARY MORALESFraud InvestigatorPHONE NUMBER AVAILABLER E F E R E N C E SC E R T I F I C A T I O N SROYAL LEARNING INSTITUTEPhlebotomy Technician Certification2022W O R K E X P E R I E N C EPHLEBOTOMIST- HUDSON, FLOctaPharma Plasma (2022-Present)CUSTOMER SERVICE ASSOCIATE - WEEKI WACHEE, FLPublix (2019-2022)Monitor and ensure donor safety throughout the donation process. Perform venipunctures with precision and care.Operate automated plasmapheresis machines efficiently and safely. Maintain compliance with company Standard Operating Procedures (SOPs), Good Manufacturing Practices (GMPs), and all relevant regulatory guidelines. Ensure cleanliness/ organization of the donor floor to promote a hygienic environment.Engage with customers in a professional and courteous manner, enhancing donor comfort and experience during donations.Collect and process blood samples accurately, labeling and storing specimens according to protocol.Record and document donor information and vital signs meticulously to maintain accurate health records.Respond to donor inquiries and provide educational information about the donation process and its importance.Assist in training new staff members on procedures and best practices for phlebotomy and donor care.Participate in quality control measures to ensure the integrity of collected plasma. ACADEMIC TUTOR & CAMP ASSISTANT- BROOKSVILLE, FLYMCA of Hernando County (2016-2017)Provided academic tutoring to youth, enhancing learning outcomes. Assisted staff with daily recreational activities, including sports and art projects. Acted as a chaperone during off-site field trips, ensuring participant safety. Assisted with daily meal service, including breakfast and lunch for campers. Maintained cleanliness through continuous sanitization of youth areas to minimize contamination.Addressed and resolved customer concerns, complaints, and returns effectively Processed sales transactions with accuracy and efficiency. Reconciled cash drawer and maintained accurate records of receipts. Assisted in stocking and rotating merchandise to ensure product freshness. Delivered exceptional customer service, fostering a positive shopping experience. Contributed to the cleanliness and organization of the store environment. Assisted with delivery check-ins and inventory management. Organized stockroom to optimize space and improve accessibility. V O L U N T E E R E X P E R I E N C EFOOD PREPARATION AND SAFETY- BROOKSVILLE, FLHernando County Sheriffs Office (2015-2016)Assisted with food preparation for ABATE motorcycle rides during annual remembrance ceremonies for fallen officers.Ensured adequate safety measures were in place for BBQ events, including functional hoses and fire extinguishers.Delegated tasks effectively to other volunteers to enhance event efficiency. Monitored food handling practices to ensure compliance with safety precautions. Oversaw the clean-up process to maintain a safe and organized environment. |
