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Click here or scroll down to respond to this candidateCandidate's Name
Street Address S 2nd St Unit 402Memphis, TN Street Address
PHONE NUMBER AVAILABLE EMAIL AVAILABLEDynamic and result-oriented professional with 20+ years of experience in office and hospitality management, supervision and administration. Strong organization, communication and relationship-building skills. Energetic and reliable office manager adept at working with a diverse group of people.PROFESSIONAL EXPERIENCESEARCH FOR COMMON GROUND Washington DCOffice Coordinator Mar 2024 - Jun 2024- Worked directly managers to coordinate scheduling, meeting agendas and operational support and technical training.- Maintained and updated record of access cards issued employees and visitors.- Met and greeted clients, foreign advisors and visitors at the main reception and directed them accordingly; set up meeting rooms and luncheons for managers and guests. VETERAN AFFAIRS HOSPITAL/LGBT CENTER San Diego, CA/Chicago, IL Nonprofit Volunteer Jul 2017 - Present- Conduct research that finds free local services for emergency shelters, housing, vaccinations and employment opportunities needed by clients statewide.- Act as a volunteer liaison between 3 regional offices.- Organize yearly training for over 500 volunteers on social services, community outreach and fundraising at LGBT Centers and VA hospitals.- Assist in developing new programs that raise awareness about teenage suicides, homelessness and PTSD in the gay and military veterans communities. FIRST RATE TEMP SERVICES San Diego, CAOffice Manager Jan 2010 - Dec 2019- Responsible for administrative support services to staff and outsourcing clients.- Screened over 5000 applications and employment resumes annually, handling all correspondence while consistently meeting demanding deadlines.- Provided administrative backup and support for HR managers.- Recognized for gaining the trust and confidence of all employees.- Implemented new employee orientation procedures that resulted in smooth integration of new hiresACADEMIC LOAN GROUP San Diego, CASenior Loan Consultant Jan 2004 - Dec 2009- Managed consolidation process and accounting for student and private loans, expertly responding to all client needs.- Worked closely with consultants and trained customer service representatives to implement new accounting and order entry systems.- Leveraged exceptional communication skills to deepen customer relations.- Consistently remained in Top 3 loan consultantsHSBC AUTO FINANCE San Diego, CACustomer Relations Representative Feb 2002 - Dec 2003- Developed and maintained an in-depth knowledge of products and services, consistently exceeding sales quotas and standards.- Restored customer confidence, settling outstanding warranty claims and implemented corrective action to improve overall product quality.- Resolved customer service issues through effective listening, negotiating and preventive measures.HEWITT ASSOCIATES Chicago, ILBenefits Consultant Oct 1997 - Dec 2002- Counseled clients in the selection of health group benefits, savings and pension plans in order to meet their financial planning and needs.- Responsible for data processing and training of 15 member client team.- Significantly impacted speed of customer service and quality of information/data, which enabled reduction of operating expenses.U.S. NAVY (MILITARY) Jun 1988 - May 1996Personnel Officer/Staff Writer- Managed and maintained accountability of annual $500K budget and OPTAR.- Demonstrated great oral and written communication skills, counseling techniques and problem solving/decision making skills.- Received 3 distinguished Navy Achievement Medals for outstanding service.- Maintained productive relationships with military fleet support groups and squadrons, including administrative operations and quality assurance. EDUCATIONUniversity of Maryland (Navy Campus)BS in Business Administration1994 |
