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Click here or scroll down to respond to this candidateCandidate's Name
Lynchburg, VA 24502 PHONE NUMBER AVAILABLE EMAIL AVAILABLE LINKEDIN LINK AVAILABLE SummaryExperienced HR professional with a background in compensation analysis, claims management, and team leadership. Skilled in overseeing HR compensation processes, managing academic and financial operations, and driving process improvements. Proven ability to collaborate with cross-functional teams to enhance efficiency, accuracy, and employee satisfaction. Adept at aligning HR initiatives with organizational objectives to foster a positive and productive work environment. Committed to improving payroll accuracy, employee engagement, and retention through strategic HR practices. Recognized for mentoring and coaching team members, ensuring policy compliance, and delivering high-quality service in fast-paced environments.Skills HR Compensation Processes Payroll Compliance Team Leadership & Mentorship Data Analysis & Reporting Process Improvement Employee Engagement & RetentionExperienceFaculty Load Compensation Analyst 03/2024 to Current Liberty University - Lynchburg, VA Oversee HR compensation processes for over 2,000 faculty members on the online campus, ensuring compliance with payroll procedures Manage academic contract overloads, adjunct load, and stipends while coordinating faculty records for accuracy and updates Collaborate with HR and Analytics teams to streamline academic process management tools, improving efficiency and payroll accuracy Drive compensation initiatives that align with the university objectives, improving satisfaction and retention Senior LTC Claims Representative; Check Releasing 03/2023 to 11/2023 Genworth - Lynchburg, VA Reviewed and authorized payments up to $35K processed by Senior Claims Representatives, ensuring accuracy and adherence to policyholder contracts Managed the check queue on a rotational basis, overseeing the categorization, tracking, and distribution of checks to team members, while producing daily data reports Monitored team communications via Microsoft Teams, facilitating coordination with Long-Term Care Representatives (LCRs) and ensuring prompt resolution of escalated check requests Provided detailed feedback to claims managers on recurring error patterns, identifying opportunities for coaching and process improvementSenior LTC Claims Representative; Payment Servicing 10/2019 to 03/2023 Genworth - Lynchburg, VA Adjudicated Long-Term Care claims by thoroughly reviewing proof of losses, evaluating care providers, and ensuring compliance with ongoing eligibility requirements Processed reimbursement invoices and facilitated the issuance of benefit payments to insured individuals or their estates Conducted investigations into claims with payment discrepancies, applying critical thinking to identify root causes and implement effective resolutions Mentored new Service Claims Representatives (SCRs) during training and was selected to lead small-scale process improvement initiativesOperations Team Lead 10/2018 to 10/2019Concentrix - Lynchburg, VA Led and supported a team of 18-20 agents on the PNC Bank account, driving performance, managing attendance, and enhancing employee engagement while cultivating a positive and motivating workplace culture Monitored key performance indicators (KPIs) and provided personalized coaching through weekly 1-on-1 sessions to guide agents on performance improvement, behavior, and career development Led monthly team meetings to review performance, gather feedback, and strengthen team cohesion, ensuring alignment with HR goals and employee engagement strategies Prepared and analyzed weekly data reports for the Operations Manager, identifying employee strengths, areas for improvement, and opportunities for professional growth Customer Service Advisor II; Financial Services 06/2018 to 10/2018 Concentrix - Lynchburg, VA Delivered high-quality customer service to PNC Bank clients, ensuring first-call resolution and improving client retention through tailored financial solutions Accurately documented and addressed customer complaints, utilizing strong problem-solving skills to de-escalate and resolve issues at the initial point of contact Recognized as a Subject Matter Expert immediately after training, providing mentorship and support to new team members, demonstrating advanced expertise in financial services and a commitment to team development Writing Center Student Assistant 08/2016 to 12/2017 Liberty University School of Law - Lynchburg, VA Performed clerical functions, including bookkeeping and data entry, to support the operations of the Student Affairs department Organized and coordinated events, overseeing logistics such as event setup, activity facilitation, and participant engagement Managed departmental supplies by conducting inventory checks and ensuring proper organization and availability Proctored examinations for over 30 law students, ensuring compliance with testing protocols and accurately organizing exam materials post-assessmentDining Services Safety & Training Assistant 08/2015 to 05/2016 Liberty University - Lynchburg, VA Collaborated with the Safety & Training Manager at Sodexo to develop and implement onboarding safety training programs for new hires, providing administrative and technical support Ensured compliance with organizational safety protocols by leading interactive training sessions and reinforcing safety best practices across Liberty University's dining units Managed and maintained employee safety records, including accident reports and training documentation, to ensure compliance with HR and regulatory standards Assisted in audits and incident investigations, following OSHA guidelines, to identify corrective actions and develop preventive strategies for a safer work environment Future Leader Intern 06/2015 to 08/2015Sodexo - Lynchburg, VA Partnered with the operations leadership team at Sodexo to ensure smooth operational performance, a positive employee experience, and adherence to safety protocols Gained hands-on experience in functions such as quality control, workforce planning, budgeting, staffing, and performance management Led the onboarding and training of new hires, offering administrative and technical HR support to ensure a seamless transition and compliance with company standards Conducted research and compiled data for a comprehensive safety training program aimed at reducing workplace accidents, and successfully presented the initiative to over 100 employees, driving improvements in workplace safetyDining Services Student Worker 04/2014 to 05/2015Liberty University - Lynchburg, VA Contributed to a variety of operational tasks within the dining services at Liberty University, ensuring efficient service delivery and adherence to quality standards Chosen for a competitive leadership development internship with Sodexo, the university's dining services provider, based on demonstrated performance and leadership potential EducationMaster of Business Administration: Project Management, Public Relations 12/2017 Liberty UniversityBachelor of Science in Business Administration: Human Resource Management, International Business 12/2015 Liberty University |
