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Candidate's Name
Glen Burnie, MD Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEMedical front officeWilling to relocate: AnywhereAuthorized to work in the US for any employerWork ExperienceMedical ReceptionistCareer Strategies-Baltimore, MDAugust 2022 to Present Agent is a professional who is responsible for greeting guests in an efficient and courteous manner. As the first face that many see upon arrival. Checks guests in and out Welcome customers and guests in a warm and friendly manner. Using scheduling computer softwares for scheduling patients. Transferring calls between doctors and nurses Calling reminding patients of appointments Scheduling patients for different doctors Keeping waiting area tidy Scanning documents Faxing documents Responding to emails in a timely manner Verifying authorization of insurance Updating billing information every three or six months Medical ReceptionistSimmons-O'Brien & Orlinsky-Baltimore, MDJune 2022 to July 2022 Adhered to strict HIPPA guidelines to protect patients privacy. Coordinated patient scheduling, check-in, check-out and payments for billing. Managed multi-line phone system and pleasantly greeted patients. Helped patients complete necessary medical forms and documents. Checked patients insurance, demographic and health history to keep information current. Contributes to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed and preparing information to be disseminated. Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.Intake SpecialistSaiontz and Kirk Law Firm-Baltimore, MDFebruary 2021 to June 2022 Assisted with research and resolution of legal complaints. Scheduled clients meetings and prepared meeting documents and minutes. Collected online legal and non-legal data support case assigned. Worked effectively and efficiently on multiple projects in busy work environment. Reviewed and evaluated fact-finding and problem-solving methods. Gathered information and data for use by attorneys in preparing for cases and hearings Researched related statues, decision and codes to support each case. Used good organizational skills to manage workload. Reviewed activities regularly to identify opportunities for improvement. Followed established guidelines and procedures for maximum regulatory compliance. Medical ReceptionistVictoire Health Services-Baltimore, MDMarch 2019 to February 2021 Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance. Kept reception area clean and neat to give visitors positive first impression. Confirmed appointments, communicated with clients and updated clients records. Answered central telephone system and directed calls accordingly. Provided clerical support to company employees by copying, faxing and filing documents. Interacted with customers by phone, email or in-person to provide information. Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.GNA/CNAChesapeake Medical staffing-Baltimore, MDAugust 2015 to February 2018 Checking patients vitals such as temperature, blood pressure and blood sugar levels. Documented care actions by completing records and logs in medical software system. Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment. Assisted with feeding and monitored intake to help patients achieve nutritional objectives. Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment. Kept detailed records of nursing assessments, administered treatments and medications, discharge procedures and follow-up care needs.EducationCertification in Nursing AssistantTop Knowledge - Baltimore, MDAugust 2015 to June 2024Certification in PhlebotomyRescue Hearts - Baltimore, MDMarch 2022 to April 2022Certification in Medical Administrative AssistantCatonsville Community College - Baltimore, MDJune 2020 to January 2021High school diploma in Business managementEdmondson-Westside High School - Baltimore, MDAugust 2010 to May 2014Skills Analytics Communication skills Computer skills Attention to detail Patiences Problem solving Time management Mathematics skills Organizational skills Google sheets Clerical experience Customer service HIPAA Microsoft Office Medical administrative support Front desk Medical office experience Sales Fair Housing regulations Cash handling Telemarketing Typing Administrative experience Phone etiquette Microsoft Excel Microsoft Word Microsoft Outlook Medical receptionist English Microsoft Powerpoint Office experience Organizational skills Time management Front desk