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Click here or scroll down to respond to this candidateEXPERIENCED Professional & Driven Leader Multi-Role IT Manager / HighAchiever seeks leadership opportunity.Business minded professional with proven ability and success to buildand lead technology-engineering teams, program & project,managing Data Networking & Management, Data Center network builds,Network disaster recovery, Media Services, Information Security &Mergers, and Acquisition initiatives. This includes developing andmanaging budgets ranging from tens of thousands to multimillion-dollarinitiatives. I have managed complex problems, design project plans,solutions and implement migration programs with strong experience invendor management and production support. Client-driven withrelationship building skills cultivating the values and principles ofperformance leadership, exceeding business, and customer expectationsin diverse industries.Professional ProfileStrongest qualities - Business Alignment, Focused ProfessionalPresentation, Strong Leadership Skills, Positive Winning Attitude,Self- Motivated, Takes Ownership with Solid Experience in IT ProjectManagement & Team Leadership.Successfully managed IT projects including integration design,procurement, and migrations for domestic and international (50)office locations which included developing and managing budgetsranging from tens of thousands to multi-million dollars.Project Manager for network engineers, SMEs, and project teamssupporting the rollout and management of diverse WAN, LAN,VOIP, Wireless builds, moves, adds & changes achieving and maintaininggoals at a 100% success rate. (Staffing of 12 to 65)Overseeing technology upgrades, migrations, and refresh throughout theglobal networking environment. (Legacy Voice, Data,Security, and multimedia systems supporting mergers and acquisitions)totaling costs from 5K to .5 million procurement budgets.Successfully lead the design of network upgrade to mission criticalSONET infrastructure with disaster recovery requirements,increasing network bandwidth 200%, performance, resiliency andavailability while returning significant cost savings annually.Lead and manage product and technology services research and evaluation,selection, design, costing, proposals to senior manage-ment across voice and data networking (Copper, Fiber Optics, Microwave,Satellite, InfraRed, DWDM) platforms and mediums.PMO best practices, ITSM, MS Office, CLARITY, SERVICE NOW, JIRA,Remedy ticketing tools and liaison between PMO, vendormanagement, SME's, engineers to assure effective communication ofrequirements, project plans, schedules, and business goals.Customer facing point of contact for all network services involvinglegacy voice, VOIP/IPT, Data Center, Security and Media services.including vendor management for information security, encryption andnetworking disaster recovery solutions, products, and services.Experienced managing networking and cloud infrastructure, architects,engineers, operations, and production support teams.State of Alabama Office (OIT) Manager Telecommunications Operations (C) JUNE 2023 - APRIL 2024Primary responsibilities included middle-level management of the stateagencies' telecommunications operations. Worked under the general directionof senior-level management. Managed and mentor's supervisors, projectleaders, and/or technical staff. Worked on multiple, complex projects as aproject leader and a subject matter expert. Has the ability to communicatecomplex IT issues to peers, Directors, Executive Directors, and theSecretary of Client Services. Manager, Telecommunications Operations TeamLeader. Coordinates team(s) responsible forinfrastructure/network/telecommunications operations and support in multi-platform environments. Leads contract activities, including contractdevelopment, negotiation, and transition. Monitor vendor contracts toensure terms and conditions are met. Create, negotiate, and incorporatecontract amendments, if required, to accommodate scope changes or changesin organizational requirements. Coordinates contract activities, includingtechnical requirements, specifications, obligation adherence, andcorrective action plans. Monitored vendors to meet or exceed establishedcriteria. Negotiates, drafts, and incorporates contract amendments toaccommodate scope changes or changes in organizational requirements.Reviews agreement budget variances and takes corrective action as needed.Managed the contractual relationship with telecommunications serviceproviders. Served as the technical and operations point of contract as aliaison between the IT service provider and the customers. Coordinatedcontract activities, including contract development, negotiation, andtransition. MS suite includes MS Project, Waterfall, Agile, ServiceNow.Tanisha Systems / Birla soft / STRYKER Medical Sr. Project Manager (C) February 2022 - November 2022 Mergers & Acquisition group managing International workstreams toinclude managing software development projects to leverage greaterfunctionalities global Tax Transfer Pricing Database and Global Invoicingapplications. In addition, data center migration and decommissioning ofhigh value servers from acquired company to parent company secure DMZ /domain. Completed and maintained all educational and industry training asrequired by the M&A tracking process. Worked with ServiceNow, JIRA, ITSMand MS Office suite including TEAMS.GDH Consulting / CISCO / Bank of America Sr. Project Manager Data Center &DMZ (C) August 2021 - February 2022 Managing, tracking,supporting, and reporting on Data Center and DMZ moves, adds, changes, aswell as technology refresh IT projects. Well versed utilizing, Confluence,JIRA, KANBAN AGILE Board, NEXUS, ORACLE, ITSM Remedy ticketing & tools andITSM processes. Experience with MS Office suite of tools including MSExcel, MS Project, Waterfall, Webex, TEAMS and ServiceNow.Provision Group / Quorum Health Corporation - Program Manager Networks (C) December 2020 - June 2021Mergers & acquisitions managing multiple partners for the corporationresponsible for the migration of network infrastructure i.e. equipment andapplications to newly built network infrastructure across 23 facilities & 3Data Center locations. Planning, leading, and delivering complex andadvanced projects on time, within budget, and with high-quality solutions.Lead and manage multiple projects simultaneously through the entire projectlife cycle including Disaster Recovery Solutions. Work with customer andinternal stakeholders to scope work, set business goals, identifyappropriate resources, track and report on progress and develop schedules.Serve as the technical point of contact to the customer and internalstakeholders on the progress of all the project related activities. Assessrisks, anticipate bottlenecks, provide critical issue management, balancetrade-offs, and encourage risk-taking to maximize business value.Provide regular communication to management about the progress, risk, andchanges to the scope and schedule. Schedule, coordinate, and manage testingand deployment phases utilizing ServiceNow and SolarWinds ticketingsystems. Define project roles, ensure resources availability andallocation, and delegate tasks and responsibilities appropriately Implementan effective system of project governance and create and maintaincomprehensive project documentation. Work closely with multi-disciplinedteams of product owners, architects, engineers, implementation, operations,and quality assurance to drive estimates, delivery plans, andretrospectives. Lead complicated issues of architecture and design, discusswith the team, devise an optimal solution, and execute through requiredsteps necessary to successfully deliver. Conduct post-project review todiscuss and document successes and lessons learned. MS Office suite oftools including MS Excel, MS Project, Service Now, ITSM and TEAMS.Willis Towers Watson (Altos Syntel) Sr. Project Manager / BusinessAnalyst (C) November 2018 - April 2019Full time permanent position managing Service Now project and BAUrequests. Sr. Project Mgr. / Business Analyst supporting theCenter of Excellent ServiceNow team for our Willis Towers Watsonclient. Managing as many as 19 requests for enhancements orchanges to the internal client request processes for diverse changesinvolving SLA, internal process enhancements, governance andapproval processes as an example. Responsible for meeting withSponsor, point of contact or the requesting business end user toreview,and document the business and technical requirements, submitapprovals, work with architecture, development, and quality assuranceassociates to implement, test & deploy BAU and Disaster RecoverySolutioning requirements as defined. This includes driving, tracking,vetting and mediating risks, attending daily scrum meetings, andproviding status to the business as well as the management team on aregular basis. Complied with Corporate and Department policies andprocedures and has excellent communication skills utilizing MSOffice suite (MS Project) ITSM methodologies & ServiceNow ticketing.APEX Systems Inc., Senior Project Manager (Contractor) Change Health Care(C) May 2018 - July 2018Assigned and took over 2 different projects already in transition andbehind schedule. Returned both projects to green status afterrealigning the team tasks, milestones and timeline and completing theinfrastructure builds working with the internal team engineersfrom Windows, Network, Storage, DBA, NAS, Info Security & legal. Bothprojects involved working with an outside vendor to 1. DriveDevelopment, Quality Assurance, Production & Business Continuity /Disaster Recovery infrastructure builds to support a resilientcloud based Automated Document Factory (ADF) solution over multiplelocations and thus replacing the existing legacy print operations.2.Manage project plans and work with the internal engineers and third-party vendor to build the necessary production, BusinessContinuity / Disaster Recovery infrastructure to support theinstallation and migration to a cloud base VMware Workspace One AirWatch product scheduled to replace the existing Blackberry mobilityservice.Performed the following project management practices; Formulate,organize, and monitor projects timeline. . Decide suitable strategies and objectives to overcome issues or risks providing incident and problem management. . Coordinate cross-project activities with multiple internal or external teams. . Lead and evaluate technical delivery teams' progress and challenges to escalation or solutions. . Develop and control deadlines, budget, and activities. . Apply SERVICENOW change tickets, Vetting risk, and resource management issues, as necessary. . Assume responsibility for the project's team and 3rd party vendors. . Resolve projects with higher scope issues. . Prepared Project Charter, Project Plan, Status reports for project / program leadership team.ETTAIN Group Project Manager III (Contractor) Community Health Systems(C) October 2017 - December 2017Lead the implementation of our client's cloud-based Physicians QuerySystem (PQS) project. Deployed 5 sites earlier this year andare rolling out to 50 more facilities. Coordinated with the vendor andthe facility to build the interface. Planning 10 facilities every 2weeksto have this all implemented by mid-December. Created the plan androllout schedule for the remaining sites. Developed the ProjectPlan., provided weekly updates and all other PM reportingresponsibilities. Is familiar with rollouts of a single product tomulti facilities, Understands system interfaces and data flow. Ledweekly status conference calls. Project Manager works independently inmanagingmultiple projects as they relate to Clinical Information Systems,Project Management and Database Management. Experienced withmulti-facility design, planning, management, and execution of complexprojects. Was responsible for technical components of projectsinvolving department or cross-functional teams focused on the deliveryof expert level customer support. In addition, maintainedfull knowledge of all phases of Project systems analysis, deploymentand support as well as be comfortable acting as Project leader toensure the project is completed on time. Complied with Corporate andDepartment policies and procedures and has excellent communicationskills utilizing ITSM methodologies, MS Office suite and ServiceNowchange tickets.Mitchell Martin North Well Health Systems Sr. Project Manager-ISFacilities (C) August 2016 to January 2017Plans, manages, and coordinates project activities to ensure goals andobjectives of multiple small, medium, or large IS Facility projectsare accomplished within prescribed budget parameters. Establishtimelines to meet project deadlines. Maintains cost containment ofprojects. Mentors staff in project management (PMO), ITSM methodologyand Service Now competencies. Responsibilities included. . Collaborates with Corporate Physical Assets, Hospital Engineering, to plan and execute IS Facilities projects. . Reviews networking requirements: availability of network circuits/ports and submits requirements for ordering and provisioning. . Manages delivery teams to meet deadlines escalates issues for appropriate and timely resolution adhering to PMO governance. . Collaborates with Facility Construction and Engineering or IT PMO project managers to plan and execute modifications and/or new implementation of IT infrastructures to support procurement of healthcare IT desktop & laptop systems and applications deployments. . Manages IT system relocations; Networking and Data/Voice system installations; LAN room and telecommunications closet and Main distribution frames expansions and enhancements. . Coordinates project activities with agencies outside the Health System, ie vendors, contractors, Verizon carriers etc. as necessary. . Tracks actual performance against planned performance, analyzes variances and resolves issues to ensure requirements were met. . Reviews project plans to determine timeframe, funding limitations, procedures, staffing and allotment of resources to the project. . Provides risk management enabling proactive decisions and actions to mitigate project scope, schedule, and budget overages. . Facilitates communication regarding project progress across key stakeholders and ensures timely attainment of project milestones. . Prepare and presents regular project reports for management, clients, or others. AT&T Client Services (Thomson Reuters acct.) Senior ProjectManager (FTE) June 2008 to October 2012 . In the Client Services division working directly with Thomson Reuters account to understand technology business requirements. . Using CLARITY ticketing to manage the project resource requirements, tracking timeline, project budget acquire approvals. . Works with network engineering to define solution design equipment specifications for project procurement. . Drives all PMP / PMO best practices, project tracking and reporting towards a successful completion including vendor management. . Project Manager applying ITSM best practice for active customer projects including product and service vendor and problem management. . Cisco routers and switches end of life & end of support refresh and global standardization. . Cisco IP (VOIP) telephony phone systems and wireless network rollouts. . Blue Coat WAN Optimization (WANOP) new technology rollouts and standardization globally. . 50+ European & Latin American remote office WAN & LAN technology upgrades or refreshes integrating Cisco VOIP/IPT, Wireless & Power over Ethernet Router & Switches. Managing budgets ranging from 50K to .5 million per site. . Global standardization & implementation of best practices policies across company technology infrastructure. ACXIOM Corp. (Thomson Reuters acct.) Network Engineering TeamLead / Sr. Project Manager (FTE) . Works in the Project Management Office (PMO) directly with the customer to understand technology business requirements. . Defines the project scope, resource requirements, creating and managing budgets ranging from 50K to .5 million per site. . CLARITY to create change tickets, track timeline, resource time mgmt., project budget of each project and customer approvals. . IT projects supporting Data Center / Network infrastructure & Business Continuity / Disaster Recovery planning and testing. . Data Center migration responsible for network infrastructure, server discovery, implementation, testing, and decommissioning. . Blue Coat fire wall refresh and standardize globally. . Cisco routers and switch end of life & end of support refresh and standardization corporate wide . 22 remote office technology upgrades integrating Cisco VOIP/IPT, Wireless & power over Ethernet Router & Switches. . Global standardization & implementation of QOS policies across WAN & LAN Cisco routers & switches. . Cisco WAAS technology proof of concept testing for enterprise remote offices. . Review and cleanup of fire wall policies worldwide. . Avaya IPT telephone system integration.H&R BLOCK Inc. Division Technology Manager / Sr. Project Manager (FTE) August 2006 to February 2008. Managed and lead the activities of the Technology Support groups across 364 regional offices.. Responsible for supporting field operations, which included incident and problem management, implementing, maintaining, and supporting the technology (including servers, Desktopworkstations, Voice systems, routers & switches). Managed the technical operations of regional offices as well as Financial Centers.. Establish service levels and key performance indicators to ensure optimal availability of field system technology to Tax Operations.. Assist the efforts of the group providing all network-related application testing for software in use in tax offices.. Coordinated technical training support to the Field Technology Managers and Field Systems Technicians.. Managed the performance and deliverables of 65 staff members across 364 regional offices.STATE OF TENNESSEE Dept. of Corrections Information Resource SupportSpecialist May 2004 to August 2006. Computer, network, video, and applications support several hundred users across 5 middle Tennessee locations.. Performed Desktop imaging, installations, M/A/C's, and troubleshooting.. Worked with Windows NT, 2K, 98, XP Professional and Novell 6.5, Groupwise, TN3270 and anti-virus software.. Performed imaging hardware upgrades and software implementations, troubleshooting and virus detection.. Provided systems support including desktop computer systems, video surveillance, motion detection and lockdown systems.. Administration of security policies, Inventory and work order databases, time and project management working with vendors, and end users in all aspects to resolve outages and new applicationtraining.SEDELCO/TPS Director Project Management & Disaster RecoveryEngineering June 2002 to December 2002. Director of project management working with account team engaging potentially new customers.. Worked directly with teams to develop technology solutions and proposals offering Information Systems and Telecomm Procurement Services supporting Data Center Builds, Migration, BusinessContinuity / Disaster Recovery, VOIP ROI, Wireless Services, Equipmentprovisioning, testing, and network roll out proposals. Managingengineering designs development, costing, resource provisioning.. Conducted interviews of potential new hires, attended customer/client meetings, gathered and documented detail requirements and Facilitate engineering meetings with clients.. Developed project plans, costs, implementation plan/schedule, test plans & drawings as needed for presentation to clients.Giant loop Network, Inc. Sr. Project Manager / Engineering June 2000 to June 2002. Defined requirements, research, evaluation of DWDM & SONET technology solutions for clients in the Financial & Health industry leading to roll out of Optical network infrastructure supportingGigE, OCn, ESCON, FICON, T3, T1 connectivity.. Lead engineering of customer requirements for network designs and deployment of Networking Solutions for corporate data center and networking systems with budgets ranging from 1.5 million.. Performed Assessment, Design, budgeting, Testing, Implementation, and Management of Network Services.. Directly supported network moves, adds, changes, testing and troubleshooting. Developed customer Master Service, Service Level Agreement, and Purchase Agreements.. Experience with NORTEL, CISCO, IBM and ADVA DWDM, WAN/MAN/LAN/SAN/NAS, Disaster Recovery / Business Continuity, and Information security solutions & Planning.Salomon Smith Barney Assistant Vice President Network Services September 1999 - June 2000Managed engineering on aspects of evaluation, costing, proposal, anddeployment of NORTEL DWDM technology for corporate data center migration and business continuity / disaster recoveryrequirements. Including 2nd level tech support on incidents and orproblems.. Performed technology evaluation and Internet Service provider's evaluation and selection.. Business Continuity engineering migration of legacy applications utilizing Synchronous Optical Network (SONET), ISDN, Microwave, T3/T1 technology. Supported for legacy network applicationsmoves, adds, changes and testing supporting mergers and acquisition. Managed duties of project team's members and vendors as requiredfor service and support on a day-to-day basis.. Developed and negotiated all contracts with the service and product vendors.Prudential Securities Inc. AVP Business Continuity Mgr. IS/Telecommunications January 1997 - September 1999Data Center migration after relocation (NJ to AZ) responsible for networkinfrastructure & server discovery, triage, implementation, production andbusiness continuity / disaster recovery testing, and decommissioning.. Project managed all DWDM & SONET Business Continuity Planning Testing and Year 2000 (Y2K) testing.. Managed, serviced, and supported all aspects of network provisioning, engineering, planning, testing and implementation, costing, and budgeting. Negotiated service contracts for technology vendorsproducts and services.. Conducted technology research and analysis, developed proposals and presentations to corporate management.. Review and evaluate contracts and service level agreements (SLA) as well as incident and service vendor management.. Created project plans including implementation schedules and support documentation.. Led and managed 65+ project team members in support of business continuity / disaster recovery testing, network engineering, secure T1/T3 (TDM) networks, voice, data, video, LAN, WAN applications,billing, supporting mergers and acquisitions and vendor management.Advantis - IBM GLOBAL NETWORK Senior Technical AdvisorJune 1995 - January 1997. Project managed the design & build on global network outsourcing opportunities.. Evaluated the customer business requirements and worked with engineers proposing an efficient and cost-effective solution(s).. Worked with technology areas for Local Area Networking (LAN), Wide Area Networking (WAN), Voice, Data, Video, TDM, ATM, Broadband ISDN, Frame Relay, Inverse Mux, Dial services,Multiprotocol and Internet technology services and products.. Provided the global solution detail and costs for circuits, equipment and maintenance needed to implement the design.Goldman, Sachs & Co. Telecommunications Engineering & BusinessContinuity Manager/Sr. Project Manager July 1985 - June 1995. Manage business continuity data center build responsible for its WAN, LAN, MAN, PWDS, equipment rack, stack, installs & testing.. Managed a 13-million-dollar budget supporting all aspects of private line provisioning, testing, and vendor management.. Supported a global T1 time division multiplexer encrypted networks, T3 metropolitan area network, DWDM data center backbone.. Provided service delivery to secure voice, data, and LAN connectivity networks using Wellfleet & CISCO routers.. Conducted technology research and analysis, developed proposals, contract negotiations and review, project plans including design and construction specifications, implementation schedule and supportdocumentation.. Experienced with testing and troubleshooting network equipment and information security systems.. Managed 7 employees/consultants daily and 25+ in support of Worldwide networking engineering (T1/FT3/T3 Voice, Data, Video, LAN, WAN domestic and international PTT supporting mergers andacquisitions and vendor management.. Project managed trading floor moves, adds & changes.. Managed private lines as a 15-million-dollar internal product utilizing product pricing and internal charge back methodology. Manufacturers Hanover Trust Company Telecommunications ControlCenter Supervisor September 1983 - July 1985Supervised and trained control center staff and conducted personnelperformance reviews.Developed the standard operating procedures manual and trainingprogram.Provided upper management with weekly operations reports.Maintained, tested, and troubleshoot data communications networkoperations and equipment. United States Navy Communications Cryptologic TelecommunicationsTechnician Operations (CTO/PO3) June 1977 - June 1981. Telecommunications Technology Operations Certification (Full time / 38 weeks) Successfully Completed. HONORABLE DISCHARGE. Held TOP SECRET security clearance Jun 1977- Mar 1983. Received Good Conduct Medal & Meritorious Unit Commendation Award Career Industry Continuous Training / Education. Project Management Professional (PMP) Kickoff Agile & Predictive Badges - Preparation Courses - SUCESSFUL COMPLETION 9/12/24.. Project Management Professional (PMP) w/AGILE Certification Preparation Course - 6th Edition SUCESSFUL COMPLETION 3/15/19.. Microsoft Office, Project, Visio, Power Point, Outlook, Excel, Computer Associates (CA) Clarity PPM V13 Ongoing. ITIL (Information Technology Infrastructure Library) Foundation Certification Training June 2016. PMI Member successfully completed Project Management Professional (PMP) Exam Prep Boot Camp August 2013. ITIL V3 Foundation for IT Service Management Certification Training. Successfully Completed May 2012. Corporate Management Development Certificate Program. Nov 08- Apr 10, 2008. Professional Performance Leadership training - May 2007. Best Practices of IT Project Management April 2006. Ongoing Sales & Professional Services Training & Networking Engineering Courses.. Ongoing Management Development & Industry training (66+) courses.. College of Staten Island / Pace University P/T evening (35 credits)ICA Summer Program 6/12-17 1994Telecommunications Management Program (NY University) - February 1985- July 1985MHT Educational services (31+) courses. Sept. 1983 - July 1985US NAVY Cryptologic Technician "A" School TelecommunicationsTechnology Ops Certificate Program November 1977 - July 1978New Dorp High School - Graduated June 1977Hobbies / Interests. Public Speaking, Business/Corporate Presentations - Motivation and Effective Communications Skills Presentation.. Sunday school Teacher (5th /6th Grade-11 years, 9th & 10th grade students-2 years) Vacation Bible School Director & Teacher. |
