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Click here or scroll down to respond to this candidateCandidate's Name
Chicago, IL Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEWork ExperienceIndependent Contractor, Crowd Sourcing-Fort, Mumbai, Maharashtra September 2014 to Present Execute diverse micro-tasks including data entry, transcription, image annotation, and content moderation Achieve consistent quality with a task approval rate of over 98%. Verifying the accuracy of data entered by cross-referencing with source documents or other data sets Member and Provider Service RepresentativeCentene-FortApril 2023 to June 2024 Assisted Medicaid members and healthcare providers with benefit inquiries, eligibility, and claims. Coordinated care with internal departments for seamless service delivery. Maintained accurate records for member and healthcare provider interactions Stayed updated on policy changes for accurate guidance Ensured strict compliance with HIPAA regulations for handling patient data. Fostered positive relationships between members, providers, and the organization. Customer Service AssociateContinuum Global Solutions-Fort, Mumbai, Maharashtra October 2020 to April 2021 Processed and tracked customer orders, returns, and exchanges with precision. Utilized empathy, active listening, and effective communication to provide tailored solutions. Managed billing inquiries, payments, and payment plans according to company policies. Addressed 50+ daily inbound calls, emails, and live chats, resolving issues promptly. Business AssistantCaldwell Painting-Fort, Mumbai, MaharashtraMay 2007 to October 2018 Provided personal assistance: Scheduled appointments, managed calendars, and coordinated meetings Liaised between clients and painting crew. Prepared reports and presentations for client meetings. Supported administrative tasks including invoicing and payroll. EducationIvy Tech Community College of IndianaJanuary 2010 to December 2010Skills Accuracy Active Listening Auto Delivery Calendaring Claims Communication Skills Compliance Customer Service Data Entry Database Desktop Support Detail Oriented Help Desk Support HIPAA Inbound Calls Information Technology Inventory Control Invoicing Managing Crews Medicaid Microsoft Outlook Painting Process Improvement Procurement Project Planning Quality Assurance Scheduling SharePoint Shipping and Receiving Troubleshooting |
