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Click here or scroll down to respond to this candidateCandidate's Name
Oregon City, OR Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLESkilled customer service representative with 20+ years of experience in human resources, data processing, technical support, and customer relationship management. Proficient in data entry, order processing, and tax law training. Strong analytical skills and experience with various computer programs. Authorized to work in the US for any employerWork ExperienceTechnical Audit SupportEXL-New York, NYSeptember 2021 to August 2023 Advised clients on procedures and processes. Used excellent customer service skills and communication Maintained accurate records of all collection activities, including phone calls, emails, and correspondenceCustomer Service RepresentativeKroger-Oregon City, ORMay 2015 to March 2019 Processed customer orders including selecting, organizing and delivery. Responsible for data entry, cash drawer and itemization. Handled customer questions and complaints on the phone and in person Human Resources AssistantHertz Global-Portland, OROctober 2012 to March 2015 Maintained a thorough understanding of employment laws, regulations, and industry trends to ensure HR practices remained compliant Provided administrative support Assisted HR team in the recruitment and selection process, including posting job openings, reviewing resumes, and scheduling interviews Maintained accurate employee records by updating information in HRIS system and ensuring compliance with data privacy regulationsCustomer Service RepresentativeInternal Revenue Service-Portland, ORSeptember 2004 to July 2012 Responsible for handling customers calls in a call center setting Tax law training for Schedule A Promotion and tax law training for Schedule D Capital Gains and Losses Responsible for using multiple computer programs to access and discuss taxpayers returns and tax situations Used company fax, scanners, and mail to assist customers Customer Service AssociateAmerican Express-Phoenix, AZApril 1989 to May 1996 Responsible for receiving incoming calls from cardholders Accessed customer accounts after security verification Detailed account and billing information with cardholders Opened disputes and inquiries to be investigated. EducationBachelor's degree in Business/Human Resources Management Glendale Community College - Glendale, AZJanuary 1983 to December 1987Skills Desktop support E-commerce Google Suite Search engines Technical Support Account Management Documentation review Active Directory Help Desk Tax experience Order Entry Data collection Microsoft Excel type 45 wpm inbound customer calls Data entry Remote Access Software Troubleshooting Data entry Customer support Live Chat clerical (10+ years) Research Analysis skills CRM software computer programs Customer Service QuickBooks Filing Windows Customer relationship management Zendesk Microsoft Windows Server Operating Systems ATS Network Support |
