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Click here or scroll down to respond to this candidateCandidate's Name
1West End, NC Street Address
PHONE NUMBER AVAILABLE - EMAIL AVAILABLEPROFESSIONAL SUMMARYDriven accounting professional aiming to leverage 30 years of experience in accounting roles. Demonstrated success in managing receivables and offering meticulous oversight of general ledger management. Seasoned administrative and accounting professional known for accuracy and efficiency. Well-organized and attentive with good communication, problem-solving and multitasking abilities. Self- directed and team oriented. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. SKILLS Budget Forecasting Expertise Account Reconciliation Expert General Ledger Expertise Advance Computer Proficiency 15+ Years SAP Experience AR/AP Expertise Salesforce Expertise Fund Accounting Accounting software mastery includingSAP and FMS (Southern Software). Accounting System Implementation Accounting Software Implementation Accounting Processes Bookkeeping and AccountingWORK HISTORY01/2019 to 04/2024 Regional Account ManagerSouthern Software, Inc. Southern Pines, NC Managed a large regional territory to drive new sales and expand on existing relationships by 15% year over year. Communicated by phone, email and traveled for face-to-face contact for 306 existing accounts. Established strong client relationships through regular communication, attentive service, and prompt issue resolution. Achieved regional sales targets by developing strategic plans and executing effective account management practices. Delivered engaging presentations showcasing product offerings tailored to individual client needs, ultimately driving sales growth. Increased revenue by identifying growth opportunities within existing accounts and cross-selling additional products or services. Provided exceptional customer service, leading to increased client retention rates and long-term partnerships.07/2015 to 12/2018 Technical Marketing ManagerSouthern Software, Inc. Southern Pines, NC Analyzed performance metrics from marketing campaigns to identify areas for improvement and inform future initiatives based on data-driven insights. Candidate's Name
2 Led a comprehensive rebranding effort that modernized the companys image and better aligned it with target audience expectations. Developed and managed a content calendar to ensure consistent and timely delivery of valuable information to target audiences across multiple channels. Managed relationships with external vendors and agencies to ensure timely delivery of high-quality marketing materials while maintaining budget constraints. 09/2014 to 06/2015 Customer Service Representative Southern Software, Inc. Southern Pines, NC Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike. Responded to customer requests for products, services, and company information. Developed strong product knowledge to provide informed recommendations based on individual customer needs. Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.02/2009 to 03/2013 Customer Finance AnalystCoty, Inc. Sanford, NC Account reconciliation lag time after payment decreased from 90 to 5 days Strengthened internal communication between finance department and other business units, fostering collaboration towards shared objectives. Forecast accuracy of monthly and quarterly cash forecast at 98% Met or exceeded monthly Days to Pay goal individually and as a team Average repayment of customer deductions highest in department at 97%. 07/2007 to 01/2008 Accountant/BookkeeperRiver Bluff Transportation LLC Hope Mills, NC Reconciled accounts and reviewed expense data, net worth, and assets. Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions. Gathered financial information, prepared documents, and closed books. Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations. Assisted in reducing outstanding accounts receivable balances by diligently following up on overdue invoices. Managed cash flow effectively, ensuring all company liabilities were met in a timely manner and surplus funds were invested wisely.EDUCATION12/1984 Bachelor of Science: Office ManagementMissouri State University - Springfield, MOMinor: Accounting |
