| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidate Candidate's Name
Wellington, FL PHONE NUMBER AVAILABLE EMAIL AVAILABLE LinkedInSenior Business AnalystSeasoned Business Analyst and Scrum Product Owner with 15 years of experience driving operations and digital transformation across Corporate Enterprises, Marketing Operations, Insurance, Aviation, Food Safety, Healthcare Staffing, Financial Services, Direct Marketing, and Product Management. Strong SaaS CRM implementation and mobile application delivery experience with process improvement achievements resulting in measurable technical and budgetary gains. Constantly utilizing design proficiencies to attack business problems while guiding organizations to well-structured business processes. Current and relevant experience with AWS core services, OpenAPI, Prompt Engineering and Generative AI, and Google cloud.Agile (Scrum, XP) / CI/CD / User Story Development / Backlog Grooming / Sprint PlanningData Analysis / Documentation / Knowledge Base Management / Data Mapping / Business ReportingSystems Analysis / User Acceptance Testing / Project Management / Business Analysis / Data VisualizationTechnical ProficienciesTools:Claris FileMaker, Salesforce, Team Foundation Server (TFS), Atlassian JIRA & Confluence, Microsoft Visio & Project, Balsamiq, Airtable, SQL, MySQL, JSON / XML, LHA-ACORD XML, Crystal Reports, Excel, Power BI, Webservices & APIs, AngularJS, HTML 5, JavaScript, PHP, CSS3, WordPress, Cloud Native Services, AWS, Microsoft PowerApps, Generative AI (ChatGPT, Claude)Certifications:AWS Certified Cloud Practitioner 2022, Certified Scrum Product Owner (CSPO) with Scrum Alliance 2017- 2019, Certified FileMaker Pro Developer, FileMaker 2008, Claris Connect Specialist
Professional Experience
Contact Center Business Analyst
TEKsystems, St. Louis, MO (2/1/2024 8/1/2024)Technical Skills: Business Analysis, Teams, JIRA Align, Confluence, Claris FileMaker, AWS Connect, AWS Lex, AWS LambdaCloud native business analyst supporting large scale contact center implementations for healthcare. Primary responsibilities are intake requests for new requirements and prioritization of Jira user stories. Facilitating meetings with solutions architects as needed to develop service designs for new features and change requests for existing features. Documentation of Call Workflows, IVR Rules, and agent access.Software Business Analyst
Dodge Construction Network, Hamilton, NJ (4/2023 2/1/2024)Technical Skills: Business Analysis, Teams, Slack, JIRA, Confluence, Claris FileMaker, AWS, Salesforce, REST APIsCloud native business analyst working on various projects for content delivery and data factory infrastructure. My day-to-day responsibilities include backlog management, daily stand-ups with the offshore development team, and planning meetings with the business managers and product owners. Generative AI project with Google Vertex.Cloud Native Business Analyst - AWSSoliant Consulting, Inc, Chicago, IL (6/2022 3/2023)Technical Scope: Teams, Figma, JIRA, Confluence, Claris FileMaker, AWS, Salesforce, REST APIsCloud native business analyst and FileMaker developer working on various projects for Clients in North America. My current day-to-day activities include requirements gathering and management, Jira backlog review, Sprint planning with the development team and general technology consulting using Amazon Web Services. I am assisting with the discovery and knowledge capture needed to move on-prem workloads into a cloud native architecture. Currently certified as an AWS Cloud Practitioner, actively using EC2, SES, S3, RDS for PostgreSQL, Cloudfront, and IAM.Business Analyst AWS Connect & ChimeCloudHesive LLC, Ft. Lauderdale, FL (2/2022 6/2022)Technical Scope: Teams, FileMaker, AWS, REST APIs, Confluence, JIRA, FigmaProfessional Services business analyst supporting CloudHesive s contact center application, Centricity. As an AWS Certified Cloud Practitioner, I have the responsibility of choosing the AWS features that will bring the most value to customers in the contact center domain. My team provides Innovative ideas with AWS Well-Architected solutions using serverless architecture offered by AWS. Currently using Amazon Connect, Chime, Aurora, Lambda, S3. and IAM. CloudHesive s agile practice supports a continuous integration process that delivers value and reduces cost wherever possible. When providing requirements to the development team, I use Figma and FileMaker to demonstrate UX and workflow design to refine ideas and prove-out a process before investing development hours. Participated in completing the acquisition of an existing solution for contact centers.FileMaker Developer B2B EDIPacific Solutions, Inc, Spring Hill, TN (7/2021 2/2022)Technical Scope: FileMaker Development, Monitoring, EDI, Support, Teams, AWS, REST APIs, JavaScriptDevelopment and Support of a custom ERP solution for commercial and retail floor covering products. Primary responsibility is to support the B2B X12 EDI process that allows clients to upload product catalogs from vendors providing carpet, vinyl, tile, and stone floor covering. My development projects include integrations with 3rd party systems using REST API technology using FileMaker and other professional low-code technology. Team collaboration with Microsoft Teams and project planning/management with Zoho Project.Capability ManagerTEKsystems, San Jose, CA (3/2021 7/2021)Technical Scope: Business Analysis, Product Road mapping, UAT, Rally, SmartSheet, Teams, Postman, VisioCapability manager (product owner) supporting Sales operations for Cisco Systems. Daily activities include on-going support of Cisco s SalesConnect used by internal teams and external partners. Agile processes are followed during 3-week sprints. Duties include business stakeholder meetings to discover business requirements for user story development and feature planning. UAT in pre-release activities are planned and executed based on the user stories in development. The supported sales application is web and mobile on a custom technology stack used for media content, relevant search, and organization management.Business Systems AnalystPrimus Global Services, Irving, TX (10/2020 3/2021)Technical Scope: Business Systems Analysis, ACORD XML, JIRA, Confluence, Teams, Postman, Kafka Messaging, REST APIs, JavaScriptWorked as a contractor for Thrivent Financial in the role of Business systems analyst supporting the data delivery team that is responsible for data aggregation of core administration systems for all products. Life, Health, Annuity, and Investment product administration systems are configured to push data to collectors that standardize incoming messages to ACORD data schemas before publishing to a Kafka message queue. Source to target data mapping, XML node field mapping, JSON object definitions.Business Analyst / FileMaker DeveloperPyramid Consulting, Alpharetta, GA (6/2020 10/2020)Technical Scope: Business Analysis, FileMaker Developer, JIRA, Confluence, Teams, REST APIs, JavaScriptWorked as a contractor for Trapollo in the role of FileMaker developer and analyst to support an internal ERP system used for warehouse distribution, healthcare medical supply logistics, and remote device management for healthcare patient programs. Integrated third party solutions with FileMaker in collaboration with Agile team members. Integrations with SaaS implementation and supporting product development of patient services. AWS EC2, SES, S3, and IAM.Senior Business AnalystTekPartners, Fort Lauderdale, FL (10/2019 6/2020)Technical Scope: Business Analyst, Procurement RFP, SaaS, Waterfall-Agile Hybrid, JIRA, Confluence, Slack, Teams, Visio, OracleWorked as a contractor for JM Family Enterprises in the role of Sr. Business Analyst to support business analysis and documentation workflow in Competency Center in conjunction with Project Management Organization to strategically plan for future state changes of critical enterprise systems. Coordinated process with JM Family Enterprises corporate team to implement Computershare s Global Entity Management System and initiate compliance for business entity incorporation records and registered agent services. Created business requirements documentation and functional specifications which enabled comprehensive UAT planning. Prepared SaaS implementation plan and user experience training materials to support new software solutions for business leads.Senior Business AnalystCross Country Healthcare, Boca Raton, FL (11/2018 10/2019)Technical Scope: Business Analysis, Process Analysis, Vendor relations, Stakeholder management, Bullhorn CRM, Scrum, WordPress, Visio, FileMakerAnalyzed and documented transformation plan for future -state replacement of legacy enterprise systems, contributing key business insights to lead generation, candidate sourcing and profiles, submission, credentialing, and job placement for healthcare industry professionals.
Customized Bullhorn CRM implementation for healthcare staffing, leading team direction to achieve cohesive process workflow documentation, requirements gathering, and Scrum activities. Conducted gap analysis and delivered high-quality process analysis for credentialing system and vendor selection.
Performed internal FileMaker development for DirectEd to integrate education unit, track application release cycle, and coordinate with external development team.Senior Business Analyst
StevenDouglas, Fort Lauderdale, FL (5/2018 11/2018)Worked for Cross Country Healthcare as a contracted business analyst supporting software development and process improvement. I converted to full-time W2 employee on Nov 2018. It was a 6 month contract to hire.UX Business AnalystPartech, Boca Raton, FL (3/2017 5/2018)Technical Scope: Business Analysis, User Experience, Mobile Apps, iRise, Confluence, JIRA, CI/CD processes, AWS, Azure, Mongo, AngularJSDelivered key business analysis for new software products in Hospitality and Food Safety domain with interactive prototyping to explain requirements and elicit rapid feedback from stakeholders, interfacing with product and development teams to evolve highly scalable SaaS SureCheck Platform for Food Safety and Traceability. Executed team dynamics as Product Owner to streamline UAT planning, bug and defect tracking, and support CI/CD processes.Business Analyst
PRS Inc., Fort Lauderdale, FL (12/2016 3/2017)Worked for Partech as a contracted business analyst supporting UX and software development. Converted to full-time W2 employee on March 2017. It was a contract to hire agreement.Technical Consultant
FMBiz.net, West Palm Beach, FL (9/2016 12/2016)Technical Scope: FileMaker Development, FileMaker Server, FileMaker Go, mobile applications, business applications, consultingOwner / operator starting new consulting business with a focus on small business solutions using FileMaker. Performed lead generation, sales and marketing, and development tasks as needed to provide customers with services supported by custom business applications tailored to their business operations.
Owner / developer providing a full range of technical services supported by the FileMaker product line and open-source products. Managed sub-contracted resources for medium scale projects.
Completed 3 projects for small business customers who needed updated CRM systems for asset management Customized an existing ERP system for Concrete fabrication and delivery. Integration of NetSuite and FileMaker.IT Business AnalystDatamyx, Boca Raton, FL (5/2015 9/2016)Technical Scope: Business Analysis, Process Analysis, Data Mapping, Asst. Product Owner, ETL, SSIS, MSSQL, Visio, Mobile devices, Salesforce, JPivotRan concurrent projects targeting product and services development in Financial Technology domain as subsidiary of Deluxe Corp. Tracked requirements and user stories for backlog grooming and prioritization, conducting research to define vendor inputs and emerging solutions for alternative lending marketing campaigns. Performed data mapping of ETL intake and transformation of consumer credit data. Targeted middle-market advertising for mobile devices to generate enhancement specifications for online point-of-sale (POS) system with third party vendor for ad click-through. Spearheaded platform s data visualization and analytics component to identify key performance indicators for corporate success.
Collaborated for high-visibility product development plan for Auto vertical, interacting with all operations and development departments to capture requirements and unify cross-functional groups. Objective was to build a predictive analytic model for vehicle ownership and end-of-lease prospects. Supported a small migration of Customer contacts to Microsoft DynamicsBusiness Analyst
Texas Medical Liability Trust / Managed Insurance Services, Deerfield Beach, FL (9/2009 5/2015)Technical Scope: Business Analysis, WordPress Content, FileMaker Developer, FileMaker Go, mobile applications, SOAP web servicesSpearheaded system enhancement projects, quality assurance, data modeling, documentation, WordPress administration and development team communications. Prioritized and addressed business needs in formulating multiple simultaneous solutions to assist with business objectives.
Oversaw project management and business analysis for updated client-server solution to existing Claim system, gathering all requirements identified by end users and defining technical specifications for User Stories.
Co-created premium comparison tool for online sales lead generation with rate comparison engine for specialty insurance lines and developed enrollment portal for Insurance agents which allowed mobile functionality for agents and insureds. Completed projects for Underwriting services and Document management, resulting in operational cost decrease of $45,000 per quarterEducation and TrainingMaster of Science in Management Information Systems with Business Intelligence, 6 credits until completion (not graduated)Nova Southeastern UniversityBachelor of Science in Management Information SystemsBarry UniversityAssociate of Arts in Electrical EngineeringMiami-Dade College |
