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Click here or scroll down to respond to this candidateCandidate's Name
Pembroke Pines, FL Street Address
Cell: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLEDedicated and customer-focused professional with 20 years of experience in providing excellent customer service. Skilled at problem-solving, managing customer inquiries, and maintaining a positive experience. Delivering outstanding service and helping customers find solutions to their needs.SkillsExcellent communication and interpersonal skillsKnowledge of retail and customer service practicesProficient in using POS systems and handling cashAbility to work in a fast-paced environmentTeam player with a positive attitudeHandled inbound and outbound callsProfessional Experience:Customer Service RepresentativeHome Depot Hollywood, FL 05/2019 - 05/2024Provided exceptional customer service by answering inquiries, guiding customers through product selection, and offering solutions for their needs.Resolved customer complaints efficiently, ensuring a positive shopping experience.Assisted customers with locating items in-store and provided detailed product information.Operated cash registers and processed transactions, including returns and exchanges.Collaborated with team members to maintain store appearance and restock shelves, ensuring an organized environment.Customer Service AgentAmazon Miami, FL 02/2019 - 12/2019Handled a high volume of customer inquiries in a fast-paced environment, ensuring timely and accurate responses.Processed refunds, replacements, and order adjustments in compliance with company policies.Tracked and monitored customer orders, resolving any delivery-related issues.Identified recurring issues and recommended process improvements to enhance the customer service experience.Maintained detailed records of customer interactions and feedback for reporting purposes.Warehouse AssociateCaterpillar Inc. Hialeah, FL 01/2017 - 06/2018Delivered outstanding service by responding to customer inquiries, addressing product concerns, and resolving issues in a timely manner.Assisted customers with order placements, returns, and warranty claims, maintaining accurate records of all interactions.Collaborated with technical teams to provide customers with detailed information on product specifications and machinery operation.Managed high-volume calls and emails, providing solutions and escalating cases when necessary.Contributed to increasing customer satisfaction rates through effective communication and follow-up.Customer Service RepInktel Miramar, FL 05/2015 - 12/2017Handled inbound and outbound customer inquiries through phone, email, and chat, ensuring timely and accurate responses.Resolved customer concerns by analyzing issues, providing solutions, and escalating complex cases to appropriate departments.Managed customer accounts, processed orders, and tracked shipments, ensuring smooth and efficient customer interactions.Consistently met performance metrics, including call handling time, resolution rates, and customer satisfaction scores.Collaborated with internal teams to provide product and service updates to customers, ensuring they received up-to-date information.Customer Service RepNorwegian Cruise line Miami, FL 09/2011 - 01/2013Assisted cruise passengers in booking shore excursions, dining reservations, and special onboard services.Handled complaints related to cruise experiences, ensuring that issues were resolved efficiently to maintain customer loyalty.Processed payments, refunds, and applied discounts based on loyalty memberships or promotional offers.Helped guests navigate the companys website and mobile apps, improving their overall experience with online services.Received praise for proactive customer service and resolving guest concerns promptly and professionally.Education and TrainingMiami Dade College Miami, FLBachelor's Degree - Travel and Tourism |
