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Street Address , PHONE NUMBER AVAILABLE, EMAIL AVAILABLEEducationXavier University, Cincinnati, OhioMasters of Education, 1982 Major: Elementary EducationBowling Green State University, Bowling Green, OhioBachelor of Science, 1977 - Major: Elementary EducationExperienceChewy PharmacyApril 2020 August 2024Pharmacy TechnicianMy main responsibilities were processing faxed, emailed and postal mailed prescriptions for pet medications so that the pharmacist can approve and fulfill the order. Additionally, making calls to customers and vet clinics to resolve any discrepancies, receiving calls from customers and answering questions pertaining to the order of the medications and forwarding that call if necessary to a pharmacist.I am trained in Customer Advocacy as the primary contact point for customers calling Chewy Pharmacy, Reships, Clinic Emails, taking orders and setting up credit card payments, and processing mailed in prescriptions.AmerisourceBergen (Aline Staffing)(Short-term contract) February-April 2020Patient Care CoordinatorAssisted with distribution of specialty pharmaceuticals. Extensive use of computer system verifying personal patient data, addresses, proper prescriptions, verifying insurance etc.KrogerMay 2019 January 2020Pharmacy TechnicianResponsible for greeting customers, dispensing their medications, processing payments, gathering insurance information, organizing medications that were filled by the pharmacists and those that were outsourced, collecting medications dispensed by the robot and getting them ready for the pharmacists to finalize, check post fill audits, process prescriptions that were declined, and assisting clients over the phone.Volunteer Receptionist, Southwest Community Ministries2015-2017To fill a need to help people that had been lacking since retiring from my teaching career, I volunteered as a receptionist providing the personal touch for the clients who came seeking assistance with food. Answering the phone calls from the users and either answering their questions or directing them to the correct person who could help them. Additionally, assisted with data entry for clients in senior programs.5th Grade Teacher, Hopewell Elementary School, West Chester, Ohio1978-2012Responsible for teaching 5th grade curriculum to 30 squirming 10-11 year olds! Keeping them entertained while instilling in them the importance of enhancing their reading and improving their writing. Communicating with parents, leading the grade level during the 12 years I was Grade Level Chair.The best acknowledgements I could get were parents who told me how much their child changed for the better. The mother who said she couldnt find her son and was shocked to find him in his bedroom reading a book! Or the parent who told me that her daughter who had needed all sorts of help with her homework at the beginning of the year, was totally self- starting in June almost to the point of not needing any help. And finally, the mom, who after transferring in to our district, was so grateful that I identified her son as needing special help and was able to have him get the additional support he needed.Information desk/night switchboard operator, Kings Island Amusement Park1984-1991During the day, I answered calls from all over the United States from people interested in coming to Kings Island and processed season pass orders over the phone. In the evening, I took over the switchboard directing calls and still answering questions and processing season pass orders. |