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Bold ProfileSKILLSProblem-SolvingTime ManagementCustomer ServiceTeam Building and LeadershipDecision-MakingTraining and mentoringCustomer RelationsTeam DevelopmentDelegating WorkMS OfficeEmployee SchedulingEDUCATIONColumbia CollegeColumbia, MO  05/2016Associate of ArtsPROFESSIONAL SUMMARYDynamic leader with a proven track record at the United States Postal Service, enhancing team collaboration and customer satisfaction. Expert in problem-solving and time management, I significantly improved service quality by addressing complex issues and fostering a high-performance culture. Skilled in MS Office and team development, I excel in transforming challenges into solutions.WORK HISTORYUnited States Postal Service, USPS - Customer Service SupervisorSt Louis, MO  09/2020 - CurrentPromoted a positive work environment through open communication channels, fostering team collaboration and high morale.Collaborated with other departments to address recurring customer concerns, improving overall service quality.Coached employees through day-to-day work and complex problems.Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.Monitored a group of letter carriers, making sure all mail was delivered daily and in a timely manner.United States Post Office - Operations SupervisorSt Louis, MO  06/2016 - 09/2020Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.United States Post Office - Mail HandlerSt Louis, MO  03/1997 - 06/2016Utilized physical strength to move mail and packages of varying sizes and weights.Proved successful working within tight deadlines and a fast-paced environment.Maintained a clean and organized workspace to facilitate efficient mail handling processes.Followed safety protocols while handling and sorting mail for personal safety purposes..