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Click here or scroll down to respond to this candidateCandidate's Name
CUSTOMER SERVICE PROFESSIONALEMAIL AVAILABLE PHONE NUMBER AVAILABLE Winston-Salem, NCSUMMARYEfficient customer support professional with years of experience in call center and customer facing environments. Adept at operating various channels of contact such as phone, email, and chat on a daily basis while resolving customer and/or client issues smoothly and accurately. Excellent communicator who is great at collaborating with colleagues and management teams. Able to provide clear and satisfying service while accurately completing tasks set forth by management. Seeking to apply customer support and problem-solving expertise in the workforce. Strong sense of willingness to learn and grow.EXPERIENCE2018-2021Customer Service Representative VXI Global SolutionsDelivered exceptional customer service to a diverse client base, providing prompt and accurate information about products, services, and company policies.Handled a high volume of incoming calls, emails, and live chats, addressing customer inquiries, resolving complaints, and escalating complex issues as necessary.Utilized CRM software to document customer interactions, update customer information, and track service requests to ensure timely resolution.Collaborated closely with cross-functional teams, including sales and technical support, to ensure seamless customer experiences and maximize customer satisfaction.Proactively identified opportunities to improve customer service processes, resulting in a 20% increase in customer satisfaction ratings.Recognized for consistently exceeding performance metrics, including average handling time, customer satisfaction, and first-call resolution.2015-2017Marketing Services Assistant - Donna Jones State FarmProposed strategies, established budgets and determined tactics for marketing promotions related to trade shows, conferences and various similar events.Worked closely with senior management to implement strategic communications plans and marketing initiatives.Managed social media platforms and utilized metrics to increase engagement and campaign performance.Implemented initiatives to increase brand awareness and engagement with target audience.Utilized full range of marketing tactics and tools to drive lead conversion and quality across multiple channels.EDUCATION2019Associate Degree Forsyth Technical Community CollegeSKILLSStrong Attention to Detail, Empathy, Active Listening, Time Management, Organizational Skills, Proficient in Microsoft Word, Outlook, PowerPoint, and Excel; Integrity, Efficient, Dependable, Independent, Conflict Resolution, Billing, Problem Solving, Decision Making, Data Entry, Computer, Navigation Skills, Excellent Verbal and Written Communication, Claims, Inbound and Outbound Calls, Ticketing and Documenting, Customer Service |
