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Click here or scroll down to respond to this candidate Candidate's Name
Street Address
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SUMMARY
Resourceful and dedicated Technical Analyst with an eye for detail. Professional and friendly with a proactive, hard-working nature. Looking for an opportunity to use my exceptional communication and problem solving skills to contribute to a company with a positive mission.
HIGHLIGHTS Excellent oral and written communication skills Project planning and scheduling experience Flexible team player and ability to work independently Results-oriented and ability to prioritize and manage multiple tasks at one time Exceptional customer service skills and skilled in maintaining professional relationships Vast understanding of computer information system functionality and workflow processes
Software knowledge including, but not limited to; MS Office (Word, Excel, PowerPoint, Project, Access, Outlook), Midas Plus, Epic, Eclipsys, and various Cerner Applications
EXPERIENCEWaitress (May 2017 Present)IHOP (Virginia Beach, VA) Assisted guests with making menu choices in an informative and helpful fashion Accurately recorded orders and entered them correctly into the restaurant s POS computer system Delivered food and beverages from kitchen to guests in a timely manner Communicated with managers, other servers and kitchen staff regarding customer allergies, dietary needs, and other special requests Consistently adhered to quality expectations and restaurant standards Efficient and effective customer service contributed to improved rates of return business and acquired multiple repeat customers who requested only my service Trained and mentor new servers and host/hostess by following company policies and procedures Performed all side work at the start and end of each shift, also helped fellow employees complete their assigned tasks
IS Application Specialist (August 2009 July 2011)Children s Hospital of the King s Daughters (CHKD) Provided ongoing system support, design, testing, analyzing, maintenance, and administration of assigned computer applications throughout a health information system (Cerner) Analyzed complex system, application and reporting problems identified by hospital end-users and identified, tested and implemented effective IT solutions Worked closely and collaborated with hospital directors, department management and vendors to ensure utilization of an application met business needs and goal objectives Responsible for maintaining the security and integrity of a hospital information system Created and updated the user accounts for all system users throughout a hospital Ensured timely communication of work status to department leadership, identified and documented all new and existing application processes and suggested opportunities for future business system improvements
Initiated two one-on-one training sessions for department new hires, mentored team members and provided a basic understanding of HIS/FSI integration and printer functionalityBusiness Analyst (July 2005 August 2009)Electronic Data Systems (EDS) Interacted with client representatives and vendors to gain an understanding of business objectives, technical context and organizational strategic direction Lead all aspects of projects, including capacity planning, resource allocation, project documentation, client engagement, and change management for a large client (BAE Systems) Confirmed and prioritized project plans and deliverables with the customer on weekly client calls Followed Software Development Life Cycle (SDLC) processes and methodologies by using Peregrine as the change control application and Borland tools for requirement version control and testing Conceptualized, designed, constructed, tested, and implemented portions of business and technical information technology solutions through application of appropriate Oracle database development
Prepared system documentations including but not limited to functional and technical specifications Designed numerous step-by-step instruction documents on system and applications processes and trained end-users how to utilize company procedures and toolsets Used SQL Plus to create and administer Ad Hoc reports requested daily by end-users Served as a main point of contact for multiple vendors at one time and responsible for answering all system functionality questions from client representatives and end-users Provided benefit service representatives hands on support when new systematic updates were implemented
EDUCATIONB.S. Communications, Old Dominion University, 2000REFERENCESAvailable upon request |
