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Click here or scroll down to respond to this candidateCandidate's Name , MBANew York, NYEMAIL AVAILABLE Mobile: PHONE NUMBER AVAILABLESUMMARYDedicated and experienced professional with over 20 years of experience in communication, problem-solving, and customer service within fast-paced environments. Proven ability to engage with clients, troubleshoot issues, and provide solutions efficiently. Strong written and verbal communication skills, with a focus on delivering exceptional customer experiences. Fluent in English and Spanish, with a history of working independently and effectively in remote settings. SKILLS Customer Service Excellence: Extensive experience in engaging with clients, addressing inquiries, and resolving issues promptly. Communication Skills: Strong written and verbal communication skills, ensuring clear and effective interactions with customers. Problem-Solving: Demonstrated ability to troubleshoot complex issues and provide efficient solutions, ensuring high levels of customer satisfaction. Remote Work Proficiency: Experienced in working independently and maintaining productivity in a virtual work environment. Technical Skills: Proficient in Microsoft Office Suite, live chat software, and other software applications. Bilingual Communication: Fluent in both English and Spanish, allowing for effective communication with a diverse customer base. PROFESSIONAL EXPERIENCEDirector of Clinical Project ManagementCUREBASE San Francisco, CA (Remote)May 2022 - Sept 2023 Served as the primary point of contact for clients, providing excellent communication and problem resolution, ensuring high levels of satisfaction. Managed and responded to complex inquiries in a fast-paced, remote environment, maintaining operational efficiency. Documented interactions and feedback, providing valuable insights for analysis and continuous improvement.Associate Director of Clinical Project ManagementIQVIA Durham, NCJune 2015 - June 2022 Led communication strategies for multiple projects, ensuring clear and effective messaging to stakeholders. Collaborated with cross-functional teams to address client inquiries and concerns, delivering prompt and satisfactory resolutions. Successfully managed high-volume communication, demonstrating the ability to multitask and prioritize effectively.ADDITIONAL RELEVANT EXPERIENCE Customer Interaction & Communication: Extensive experience in engaging with stakeholders, clients, and team members across different time zones and environments, ensuring seamless communication and support. Remote & Virtual Work: Proven track record of working remotely, demonstrating self-motivation, time management, and the ability to maintain productivity in virtual settings. EDUCATIONMaster of Business Administration (MBA)Nottingham Trent University/E.A.E./U.P.C Barcelona, Spain October 2002 Bachelor of Science in Chemical EngineeringUniversidad Iberoamericana Mexico City, CDMX, Mexico September 2001 CERTIFICATIONS & LANGUAGES Certified AI Specialist, UMass/1000xai (2024) AI for Everyone, DeepLearning.AI (2023) Languages: Fluent in English and SpanishRELEVANT ACHIEVEMENTS Customer Satisfaction: Successfully maintained high levels of client satisfaction in various roles, showcasing a customer-focused mindset. Problem Resolution: Demonstrated strong problem-solving abilities, consistently addressing and resolving issues to ensure smooth operations. Adaptability & Flexibility: Adapted to dynamic and fast-paced environments, efficiently managing multiple tasks and priorities. TECHNICAL SKILLS Software Proficiency: Microsoft Office Suite, live chat software, AI integration tools, and other communication platforms. Tech Savvy: Comfortable with learning and adapting to new technologies, ensuring smooth customer interactions and support. |
