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Title Patient Care Business Operations
Target Location US-NC-Winston-Salem
Email Available with paid plan
Phone Available with paid plan
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PHONE NUMBER AVAILABLEEMAIL AVAILABLEDearest Hiring Manager,Successful history of providing exemplary personalized health care, quality customer service and strong administrative business acumen makes me the ideal candidate to serve in the administrator role.Over 15 years of experience working independently and managing several patients at one time, while accurately maintaining health, financial, and administrative needs for various clients, I believe I have the characteristics and hands-on knowledge to excel in this position. In all, I increased quality in the delivery of patient care by building relationships with patients, mastering patient care skills, providing proper training to new hires, and ensured accuracy in healthcare reports.My studies in Business Administration provided me insight on business operations. Specifically, formal education and training provided me in-depth insight on business operations across five domains (customer care support and service, environment, finance, human resources, and leadership & management). My strengths include positive relationship building, effective communications, task & goal oriented, organizational skills, structured, motivated, and compassionate. Clearly, I have mastered healthcare for the delivery of quality care services to patients in need; therefore, it is my goal to continue quality care services via span of management.I look forward to meeting with you and joining your healthcare team. Thank you for your time and consideration.Sincerely,Candidate's Name , LNHA, M.B.A., B.A.Candidate's Name
4932 Leinbach Drive, Winston-Salem, N.C. 27106 EMAIL AVAILABLE PHONE NUMBER AVAILABLEHealthcare AdministratorLicensed Nursing Home Administrator seeking to secure full-time employment. I offer a nursing home administrator license, a body of knowledge in business operations across five domains (finance, environment, customer care & service, leadership & management), residents rights, code of federal regulations, Medicare & Medicaid requirements, life safety & standard survey processes, QAPI & infection control, and quality care services. Additionally, I am the best fit for skilled nursing facilities because of my abilities to effectively recruit qualified employees, utilize resources efficiently, and apply healthcare and financial knowledge into practice that meet residents needs and achieve facility financial goals.EDUCATIONGPA 3.1: MASTER OF SCIENCE DEGREE: BUSINESS ADMINISTRATION (MBA)American Intercontinental University, Schaumburg, IL 06/2014BACHELORS DEGREE IN SOCIOLOGYSalem College, Winston-Salem, NC 05/2010ExperienceAccordius Health at Asheville 07/22/2020  09/04/2020Asheville, NCInterim AdministratorMy duties as an administrator included managed by walking around (MBWA), completed and submitted initial allegation reports within 2 hours, prepared plan of correction reports, completed various administration reports (stand up form, stand down worksheet, GRID, key factor, facility goals, COO, open position, bed board, CDC, daily census with bed availability, daily nursing staff census, monthly Ops, EVS), ensured appropriate department managers completed and submitted reports to corporate (Business Office Manager/HR-agency tracker, agency tracker worksheet, monthly recap census, labor report, daily census report with bed availability; Supplier/Medical Records-PPE; Director of Nursing-Cost Containment; MDS-Myers & Stauffer monthly financial report), addressed and resolved grievances with social services dept manager, addressed and resolved human relations with HR/BOM dept manager, implemented employee committee, enforced Accordius Healthcare PPRs, completed COVID baseline testing for all residents and personnel, implemented track system for schedule purposes, enforced CDC strict guidelines for quarantine unit, closely monitored on-hand PPE weekly, conducted meetings (stand up @ 9am, stand down @ 4pm, conference callsCOVID updates, Focus/Administrator), enforced discipline actions, closely monitored work performances via worksheets and checklists, verified CMI per resident prior to admissions, mandated employees report off to one another prior to end of shift, implemented daily inventory checklists, implemented room change inventory checklists, coordinated efforts among housekeeping and nursing staff per room change of residents, updated & posted proper signage throughout SNF, answered daily phone calls, implemented in-services (COVID, PPEs/Precautions, Bloodborne Pathogens, TPN, Overdose/Narcane/Drug Reduction Program, Abuse/Neglect/Misappropriation), and other duties.American InterContinental University 08/01/2012 - 06/01/2014Schaumburg, ILGraduate StudentMy duties as a project group leader included discussing project assignment details and deadlines with group members and professors. I managed groups with outlined sections of project assignments, requested group members to claim desired sections of the assignments, required work submissions to me via email by deadlines, and provided each group member a copy of the group project set to be submitted for final grade. Additionally, I built positive relationships with my peers by clear effective communications; thus, discussing the project, provided various resources for group members to gather data about the project topic, and ensured each members input was considered as we prepared assignments.Healthtique 09/2010 - 10/2014Winston Salem, NCCertified Nurse Assistant IMy duties as a certified nurse assistant was assisted residents with their daily needs of bathing, dressing, oral hygiene, meals, transfers, restroom assistance, bed side care, re-positioning, and assistive devices (wheelchairs, prosthetics). Additionally, I assisted the shift supervisor with administrative duties like writing employee referrals, reviewed nurse aide reports for accuracy, typed statements for supervisor referencing patients significant change in health/behavior, and provided training for new nurse aides.SkillsMedicare & Medicaid RequirementsEnforce QAPI & Infection Control guidelinesProvide Quality Care ServicesLife Safety Survey ProcessStandard Survey ProcessUtilize Perpetual Inventory Systems (FIFO, LIFO)Demonstrate TQM & MBWAFlexible ScheduleLeadership & Management SkillsCommunication & Organizational SkillsAchievementsN.C. Nursing Home Administrator License #3102N.C. Division of Veteran Affairs Scholarship (Class II Provision of GS 165-22)AIU Graduate GPA 3.71

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