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Candidate's Name
Street Address  ph PHONE NUMBER AVAILABLE  EMAIL AVAILABLESkillsSupervision and trainingSales team developmentCross-functional team managementPerformance improvementsExperienceFebruary 2017-PresentOrange Park, FLAfter the death of my Father, I took time off to take care of my 85 year old Mother and make the move to Northeast Alabama.Collections Agent, ERC, January 2014-December 2017Orange Park FLContacted customers and explained debt management to encourage timely payments.Upheld privacy and security requirements established by FDCPA regulatory agency.Oversaw daily collections and accounts receivable activities, developing robust strategies to maximize collections and reduce aged accounts.Processed payments and refunds quickly to maximize efficiency and meet performance targets.Ticketing Agent, British Airways, January 2000-December 2015Jacksonville FLAssisted customers with ticket purchases, trip planning, pricing and scheduling.Addressed customer inquiries via email, telephone calls or in person, providing prompt response or follow up.Worked diligently to resolve booking, fare and regulations issues alongside passengers and travel agents.Completed order transactions and generated travel documentation and itineraries.Entered information in the Amadeus system to maintain updated details related to customer ticket orders, reservations, and payment method.Contacted and verified will-call orders and cancellation list or past customers to offer last minute ticket options.Sold, printed and issued Reissued tickets to customers following all applicable guidelines.Chargeback Specialist, Metris Companies, June 1999-January 2000Jacksonville FLDetermined and tracked taxes and processed payments on behalf of client using cash, checks, and credit cards.Responded to customer inquiries to facilitate solutions, including using the MasterCom system.Updated spreadsheets and other document filing systems.Reviewed written correspondence, correcting grammatical and spelling errors.Gathered data to formulate appropriate relies for information requests.Team Supervisor, AT&T American Transtech, April 1993-December 1999Jacksonville FLAssigned tasks to employees and supervised activates to meet operational need and boost customer satisfaction.Measured performance and directed operations to drive improvements.Minimized waste and applied lean methods to save money and reduce expenditures.Coordinated, organized and prioritized workloads for team members.Conducted quality checks and accuracy audits.Led team by answering questions and solving complex problems daily.Held performance evaluation meetings to discuss key performance indicators and address areas needing improvement.Developed open and professional relationships with team members, enabling more effective issue resolution.Purchasing Agent, UDI January 1989-June 1992Fitzgerald GAForecasted need for the production plant and priced the best product to be ordered.Order all raw materials for the production facility.Medic, United States Air Force April 1981-April 1989Sacramento CAMonitored patients from scene to hospital while conducting in-transit care.Evaluated patients medical status and monitored vital signs during transit.Conducted equipment inspections and vehicle checks in adherence with required maintenance schedules.Managed care in field and in-transit, including performing standard testing and administering necessary medication.Computer SkillsMicrosoft Office, MasterCom, Amadeus, and Quattro Pro