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Click here or scroll down to respond to this candidateCandidate's Name
Professional SummaryUpbeat sales professional connects with customers, maintains documentation, and exceeds quotas. Increases solid revenue streams by keeping open lines of communication with established and potential customers. Prospects for new business while capitalizing on emerging sales opportunities.Skills Conversational Spanish Family assistance Patient interviewing Written communication Time management Leadership Team leadership File maintenance Records retrieval Data Collection Call management Product Guidance Strong communication Conflict resolution Service-orientedProfessional ExperiencePharmacy TechnicianEversanaNovember 2023- June 2024Received an inbound call from patients and assisted them with scheduling and shipping prescribed infusionsWorked within strict time restraints to process and ship time-sensitive materialsConfirming on-hand supplies with patients to determine quantities neededPartnered with Pharmacy for additional approvals if requiredMonitored shipping to confirm infusions were received within appropriate windowDocumented issues with shipping or delivery and worked to correct if neededSenior NavigatorUnited HealthcareJune 2021 - February 2023Maintained knowledge of community services and resources available to patients.Assisted patients with meeting financial obligations with use of sliding scales.Helped improve institutional policies based on collected, analyzed and reported encounter data.Conveyed policies and procedures to patients from medical and administrative standpoints.Educated medical staff and patients by developing informational materials.Reduced risk and legal liabilities, consistently researching options and implementing recommendations.Supported patient service needs by coordinating efficient referrals for additional resources.Customer Service Intake SpecialistClarkson EyecareApril 2019 - April 2020Built trusting relationship with customers to better understand needs.Collaborated with colleagues and co-workers to deliver quality customer experience.Collaborated across departments to resolve customer-related issues.Anticipated needs and resolved problems to keep customers happy.Delivered fast and friendly service to handle questions and service complaints.Enhanced customer satisfaction with fast, knowledgeable service.General Clerk IIISercoApril 2013 - June 2018Entered data into system, printed out requested sets and generated reports.Assisted internal and external customers, independently handling numerous clerical tasks.Collected and verified accuracy of various payments and deposits.Created new processes and systems for increasing customer service satisfaction.Reviewed files and records to respond to employee or customer requests.Preserved files and records to keep up-to-date and easily accessible.Attended meetings to take minutes and perform dictations.EducationAssociate in Arts (A.A.) - Business AdministrationFlorissaint Valley Community CollegeBachelor of Science (B.S.) - Business AdministrationColumbia College |
