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Click here or scroll down to respond to this candidateCandidate's Name
Hixson, Tennessee, United States
EMAIL AVAILABLE PHONE NUMBER AVAILABLE
LINKEDIN LINK AVAILABLE
Summary
4 + years of progressive experience in the Cyber Security industry as a Cyber Security Analyst with a
passion for aligning security architecture plans and processes with security standards and business
goals.
Experience
Cyber Security Analyst (Incident Response)
Tennessee Valley Authority
Jun 2022 - Present (3 year +)
Led the investigation and response to cybersecurity incidents, including malware infections, phishing
attacks, and unauthorized access attempts, resulting in a reduction of incident impact.
Developed and implemented incident response procedures and protocols, ensuring timely and effective
response to security events and compliance with regulatory requirements.
Conducted forensic analysis of digital evidence, including log files, network traffic, and system artifacts,
to identify indicators of compromise (IOCs) and determine the root cause of incidents.
Collaborated with cross-functional teams, including IT, legal, and senior management, to coordinate
incident response efforts, communicate findings, and implement remediation actions.
Managed security incidents through their entire lifecycle, from initial detection and triage to containment,
eradication, and recovery, using industry-standard frameworks such as NIST and MITRE ATT&CK.
Monitored and analyzed security alerts generated by SIEM systems, intrusion detection systems (IDS),
and endpoint security tools to identify potential security incidents and threats.
Assisted in the development and implementation of security policies, procedures, and controls to
strengthen the overall security posture of the organization.
Provided technical expertise and support during security incidents, including incident triage, analysis, and
escalation to senior security analysts or incident response teams.
Participated in incident response tabletop exercises and simulations to test and improve the organization's
incident response capabilities.
Help Desk Intern
Tennessee Valley Authority
Sep 2018 - Jul 2020 (1 year 11 months)
Provided technical support and assistance to end users via phone, email, and in-person interactions,
resolving hardware and software issues promptly and effectively.
Assisted in the installation, configuration, and maintenance of computer systems, peripherals, and
software applications to ensure optimal performance and functionality.
Documented support activities, solutions, and resolutions in the help desk ticketing system, maintaining
accurate records for tracking and reporting purposes.
Collaborated with IT team members to troubleshoot complex technical problems, escalate unresolved
issues, and implement solutions to improve IT operations.
Cyber Security Analyst (Incident Response Intern)
Tennessee Valley Authority
Jul 2020 - Dec 2021 (1 year 6 months)
Managed security incidents through their entire lifecycle, from initial detection and triage to containment,
eradication, and recovery, using industry-standard frameworks such as NIST and MITRE ATT&CK.
Monitored and analyzed security alerts generated by SIEM systems, intrusion detection systems (IDS),
and endpoint security tools to identify potential security incidents and threats.
Assisted in the development and implementation of security policies, procedures, and controls to
strengthen the overall security posture of the organization.
Provided technical expertise and support during security incidents, including incident triage, analysis, and
escalation to senior security analysts or incident response teams.
Participated in incident response tabletop exercises and simulations to test and improve the organization's
incident response capabilities.
Front End Supervisor
Party City
Sep 2015 - Aug 2018 (3 years)
Supervised and trained a team of front-end associates, ensuring efficient operations and exceptional
customer service at all times.
Managed cashiers' schedules, breaks, and performance evaluations, resulting in a 20% increase in
productivity and customer satisfaction.
Oversaw cash handling procedures, including reconciling registers, preparing bank deposits, and
implementing loss prevention measures to minimize discrepancies and shrinkage.
Resolved customer inquiries, complaints, and escalations in a timely and professional manner,
maintaining positive customer relationships and loyalty.
Collaborated with store management to implement promotional strategies, product displays, and
inventory management initiatives to drive sales and meet revenue targets.
Provided friendly and efficient customer service, including processing transactions, handling cash and
credit card payments, and assisting customers with product inquiries and purchases.
Maintained a clean and organized front end area, including checkout lanes, displays, and merchandise, to
enhance the overall shopping experience for customers.
Assisted in inventory management tasks, such as receiving shipments, restocking shelves, and conducting
cycle counts to ensure accurate inventory levels.
Participated in team meetings, training sessions, and store events to stay updated on product knowledge,
sales techniques, and company policies.
Demonstrated strong communication, multitasking, and problem-solving skills in a fast-paced retail
environment.
Education
Chattanooga State Community College
Associate of Science - AS, Computer Science
2016 - 2018
Lahore College for Women University
Associate of Science, Economics
2010 - 2012
The University of Tennessee at Chattanooga
Bachelor of Science - BS, Cyber Security
2018 2021
Georgia Institute of Technology, Atlanta, GA
MS, Cyber Security-C-Online
Expected in December 2026
Licenses & Certifications
CompTIA Security+ - CompTIA
Issued Sep 2022 - Expires June 2027
COMPPHONE NUMBER AVAILABLE
CompTIA Network+ - CompTIA
In Progress
CompTIA CySA+ - CompTIA
Issued June 2024- Exprires June 2027
COMPPHONE NUMBER AVAILABLE
CompTIA CSAP CompTIA
Issued June 2024 Expires June 2027
Candidate's Name - page 2
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