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Click here or scroll down to respond to this candidateCandidate's Name
Millville, NJEMAIL AVAILABLE PHONE NUMBER AVAILABLES U M M A R YI am an experienced customer service and inventory management professional with over 10 years of expertise in diverse roles. I have proven ability to handle high-volume customer interactions, manage complex inventory systems, and ensure operational efficiency. I am proficient in accurate billing, scheduling, and order management. I am adept at problem solving, multi-tasking, and leading teams. I have a strong background in training, team support, and maintaining communication across departments to ensure seamless operations. Customer service focused MS Word, Excel, PowerPoint Inventory management Keen attention to detail Good organizational skills Excellent communication skills Strong leadership & training Proficient in time management Great interpersonal skills PROFESSIONAL E X P E R I E N C ECustomer Service Specialist - 2018 - 2019 Seldat Distribution - Burlington, NJ Ensured proper inventory count paperwork was accurately accounted for and directed to proper parties. Entered orders for other customer service representatives. Assisted in small translations (Spanish/English) for office and warehouse personnel. Provided backup support for the manager and all other office personnel as needed.Inbounds Clerk - 2017 - 2017 Luccas Cold Storage - Vineland, NJ Arrived for the 4 AM shift and checked in delivery drivers, directing them to appropriate unload doors safely. Assisted in scheduling deliveries and checking out outbound drivers safely and accurately. Confirmed the accuracy of purchase orders and ensured all completed paperwork was accurate for warehouse processing.Inventory Control Specialist - 2008 -2009 Composites One, LLC -Millville,NJ Ordered and maintained inventory worth up to $1,000,000, covering over 60 different hazmat and non-hazmat products for the distribution center. Arranged purchase orders both domestically and internationally, ensuring compliance with hazardous materials shipping guidelines for cost-effective and timely delivery. Responded to over 200 customer inquiries regarding products, maintaining stock levels, and bundling purchase orders when necessary. Ensured the timely movement of products before expiration dates to prevent hazardous waste costs. Handled and resolved customer product complaints in coordination with vendors. Overseed costs and pricing in response to supplier price fluctuations due to industry changes. Cross-referenced products based on supply and demand, cost, and quality considerations. Maintained daily and timely communication with sales representatives and colleagues regarding customer stocking requirements, requests, prices, and complaints. Conducted regional purchasing from two major suppliers, supporting nine other distribution centers. Anticipated and addressed potential problems, discussing solutions during weekly and monthly meetings. Completed monthly cycle counts to ensure inventory accuracy. Customer Service Representative - 2004 -2008 Composites One, LLC Handled customer calls and emailed requests and complaints, forwarding them to appropriate departments. Established and kept a good rapport with customers, ensuring timely follow-up on all requests/complaints. Scheduled orders for weekly deliveries and tracked delivery status with outside carriers. Established new customer accounts. Retrieved Material Safety Data Sheets (MSDS) and technical data sheets for customers upon request and uploaded them into our computer systems when creating new part numbers/products. Completed customer quotes and maintained customer pricing structure amid various supplier price changes. Communicated daily customer transactions verbally and in writing to the sales and inventory departments. Lead group meetings with fellow employees to demonstrate the company's Integrity Service value program. Accompanied sales representatives to meet with and tour customer facilities, discussing new opportunities. Conducted initial training and observation of fellow employees. Guest Service Representative - 2002 - 2004 The Country Inn & Suites - Millville, NJ Entered and maintained reservations, including handling all special requests. Managed and updated group bookings, informing the sales and general manager of any changes. Executed accurate billing for guests, groups, and business clientele. Ordered and maintained all office, housekeeping, and room supplies in accordance with company regulations, and distributed them accordingly. Ordered materials for the hotel reading program and communicated those offers with clientele. Ensured all customer needs and requests were met, and handled complaints professionally and promptly. Assisted in housekeeping and breakfast departments as needed.Manager/Accountant - 2000 - 2001 Kohansky's Furniture - Millville, NJ Answered phones, assisted customers, and arranged deliveries. Conducted weekly purchasing through auctions or vendors and set up new inventory. Maintained a clean store area, and rearranged the showroom floor as needed. Performed light labor, cleaning, and crafting of select furniture. Fulfilled customer requests and handled complaints. Managed checking accounts, monthly bookkeeping, and weekly payroll. Developed and distributed advertisements and generated new sales ideas. Arranged small errands in coordination with sales deliveries. EDUCATIONComputer Science 2009 Rowan College of South Jersey Cumberland Campus High School Diploma 2000 Millville Senior High School Millville, NJ |
