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Candidate's Name
West Dundee, IL Street Address  PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONAL SUMMARYOrganized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.SKILLSComplaint Handling and ResolutionProfessional DevelopmentHealth Insurance Industry KnowledgeCredit History AnalysisNegotiationWORK HISTORYINSURANCE BROKER 10/2019 to CURRENTCastle Senior Benefits RemoteAttended industry conferences to stay informed of latest products and trends.Analyzed customer needs to provide customized insurance solutions.Generated quotes and proposals for clients to match individual needs.Evaluated competitors' products and services to gain competitive advantage.Developed strong referral network in community to raise awareness and increase sales opportunities.Educated clients on insurance policies and procedures.CAPACITY ANALYST 01/2018 to 09/2021Transformco Hoffman Estates, ILDeveloped effective improvement plans in alignment with goals and specifications.Conducted regular reviews of operations and identified areas for improvement.Cultivated relationships with industry leaders and within company to share tips and information.Helped meet changing demands by recommending improvements to business systems or procedures.Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.DISTRICT CAPACITY ANALYST 01/2016 to 01/2018Sears Elgin, ILResearched and evaluated potential new markets and products.Generated reports to support development and implementation of marketing plans.Tracked key metrics and developed spreadsheets and data models.Collected and analyzed data from variety of sources to create detailed market research reports for top-level decision makers.Used various market research tools and techniques to gather, analyze and interpret data.Tracked key performance indicators to measure success of campaigns.Utilized specialized software to capture and process data.ROUTE TEAM LEAD 01/2014 to 01/2016Sears Elgin, ILPromoted high standards through personal example to help each member understand expected behaviors and standards.Worked different stations to provide optimal coverage and meet production goals.Coached team members in techniques necessary to complete job tasks.Mentored and guided employees to foster proper completion of assigned duties.Trained new team members by relaying information on company procedures and safety requirements.Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.Managed schedules, accepted time off requests and found coverage for short shifts.Established open and professional relationships with team members to achieve quick resolutions for various issues.EDUCATIONHigh School Diploma 06/2003Redondo Union High School, Redondo Beach, CA.