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Title Customer Service Human Resource
Target Location US-MO-Cameron
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Candidate's Name
EMAIL AVAILABLEPHONE NUMBER AVAILABLEPROFESSIONAL EXPERIENCE10/2014-1/29/2016Abbott Laboratories, North Chicago, Illinois-Contract through Collins Placement AgencyMy HRHuman Resource Assistant to global employees for job classification, promotions, pay issues.Issue or reset passwords for needed applications, in addition support for yearend benefit change.Go to support for various issues either to correct or assign to significant help area within the organization.WALGREENS-Deerfield, Illinois 10/2012  01/2013SERVICE DESK COORDINATOR -Contract Labor Tier 2 Support for internet photo servicesInternal support for locations experiencing problems with internet photo downloads, AS400, desktop errors and other photo hardware and software concerns.Followed up on trouble tickets with store staff to assure the problem corrected and the issue was resolved.Utilized Remedy, servers, and Ticket interface to address the trouble tickets created.Assisted with IP lookup to access Telnet for server command troubleshooting.BCES MANUFACTURES-Bensenville, Illinois 02/2008 08/2011.FINANCIAL SPECIALISTManaged all garnishment requests from attorneys using the ADP Software.Reviewed and sent all garnishment requests to the selected law firms based on the request instructions.Managed special compensations, calculated, and created employee payouts to send to the ADP system for the issue of a manual check.Made payouts for sales commissions and any accounts that needed a live check issued.Reconciled various bank accounts using QuickBooks to review the checks against the bank amount, ensuring that all entries aligned with account statements.Manually adjusted account information to later submission for an account review.Assisted with the 401K adjustments and corrections yearly for submission through ADP.Managed all financial costs daily to ensure that all payables were accountable for balances due.Managed Payroll (hourly, salary, commission) ADP GL interface and time clock.Completed a monthly financial ROA.Onboarding and offboarded employees for company benefits program, health insurance, life insurance, 401K, and Cobra.Processed state and federal including tax liens, New Hire and completed termination processing.Issued active or deactivate timecards and benefit programs when asked.Managed and kept confidential employee records.WILLIAM RYAN HOMES -Schaumburg, Illinois 06/2004 10/2007SYSTEM COORDINATORAudited all new sale paperwork for correctness while issuing welcome packets and monitoring vendor insurance compliance.Trained new and current employees in sales software to avoid confusion on the floor.Addressed software, IT hardware and diagnosed applications for system issues versus hardware and technical issues. Escalated issues involving system failure to a support technician when necessary.Participated in developing a knowledge base by creating further documentation of systems.Collected pertinent information and helpful user tips compiled monthly in a creating documentation information systems department newsletter and took part in developing a knowledge base by, published on the company intranet site.Responsible to update and maintain legal documents, under CFO direction.EDUCATIONColorado Technical University - Bachelor of Science, Business Administration-Human Resource ManagementSuma Cum Laud Honor GPA 4.0Ashford University-Masters MAOM, Organizational Management, and LeadershipGP-A 3.91SKILLS & SOFTWAREHuman Resource Generalist including Payroll and Benefits, Onboarding and Off Board.Includes 4 years ADP Payroll Software and General Interface, and Expense reconciliation.Accounts Payable (Cash) and Accounts Receivable (Cash) 10 + yearsTrained employees in new sales and backdoor software and new employees on current softwareHelp Desk using Proprietary Software 5 + years.Audit contracts for new homebuyers 2 YearsCompliance of contractors insurance for new home construction sites 2 YearsSolved the company finance inaccuracies to bank and for accountant.CERTIFICATIONSProject ManagementCOMMUNITYQuilts for kidsSchool Board Vice President in central Iowa School DistrictAdult ReadingTeach teens garment construction and design.

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