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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE / PHONE NUMBER AVAILABLE / Pompano Beach, FLSUMMARYAn experienced professional seeking a role as a customer service representative to help companies deliver exceptional customer service support to their customers. Financial Customer Service Certified. Ability to handle customer situations with empathy, professionalism, and patience. I am skilled in problem-solving and conflict resolution. With a customer-centric mindset, I am adept at seeking the company's best possible business solutions and maintaining brand loyalty and high customer satisfaction ratings.SKILLSAccounting, Finance, Typing & Data Entry, API & POS Systems, Microsoft Office Suite, Adobe Creative SuiteCUSTOMER SERVICE WORK EXPERIENCEFinancial Services Associate: Amscot (2024 2024)Executed financial transactions to provide clients with positive interactions and customer experiences.Managed cash accurately entered information into the customer tracking system, and adhered to all compliance, security, and safety procedures.Customer Service Representative: General Motors (2005 2009)Assigned to a call center with fellow team members to answer incoming calls and emails, aided customers with product concerns, and processed monetary transactions.Utilized a ticketing system to document customer inquiries to ensure prompt follow-ups and responses.Customer Service Representative Sales Support: Macy's (2003 - 2004)Processed payments and credits, calculated discounts, made tax adjustments for product returns, and coordinated with Macys warehouses on special orders.Salesperson & Customer Service Representative: Marshalls & TJ Maxx (2002 - 2003)Assigned to assist customers in the jewelry department, performed store closing duties, and worked in the call center to answer questions to ensure customer satisfaction.Salesperson: JC Penney (2000 - 2001)Functioned as a sales floater to cover departments for employee breaks and responded to customer issues to promote high customer satisfaction with knowledgeable and friendly service.OTHER WORK EXPERIENCECommunications Specialist: Nestle (2023 2024)Created materials to provide an engaging digital experience for employees, utilizing collaboration workplaces.Communications Professional: Siemens & Florida Power & Light (2017 2022)Wrote and distributed internal communications content to inform employees of company events.Marketing Communications Professional: General Electric & Landis & Gyr (2010 2017)Created sales enablement tools to support the marketing department to deliver targeted business wins.EDUCATION, CERTIFICATIONS &TRAININGBachelor of Science Degree - Social Science & Business Administration: Truman State University Kirksville, MissouriHigh School Diploma: Lincoln County R-IV Winfield, MissouriFinancial Customer Service Training, Conflict Resolution Training, Customer Service Professional CertificateED |
