Candidate Information Name Available: Register for Free Title Customer Service Representative Target Location US-OH-Middletown Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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Candidate's Name
Street Address  Towne BlvdMiddletown OH, Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLESUMMARY OF QUALIFICATIONSDedicated and personable customer service representative with a proven track record of providing exceptional customer experiences. Seeking to leverage strong communication skills, empathy, and problem-solving abilities to contribute to the success of a customer-centric organization.WORK EXPERIENCECustomer Service RepresentativeGIFT OF LIFE CARE MIDDLETOWN, OHPHONE NUMBER AVAILABLE2024 till currentProvide excellent customer service to clients daily via phone, email, and chat, maintaining a 90% satisfaction rating.Resolve customer complaints, and provide effective solutions, reducing customer wait time.Collaborate with internal teams to escalate technical issues and expedite problem resolution for clients.Customer Service RepresentativeCAMEROON TELECOMMUNICATIONS (CAMTEL), YAOUNDE, CAMEROON(242) 040 057 CoordinatorMay 2015  June 2019Successfully resolved complex costumer inquiries and complaints, ensuring high levels of customer satisfactionContribute to process improvements and team efficiencyMaintain accurate costumer records and dataRespond to customer inquiries via phone, email, and chat in a professional and timely mannerProvide accurate information regarding products, services and policiesMaintain detail records of customer interactions, transaction and feedbackMonitor customer satisfaction and provide feedback to management for continuous improvementParticipate in training session to stay updated on product knowledge and customer service best practicesLIMBE CITY COUNCIL, SOUTH WEST REGION, CAMEROONSenior Translator, October 2019  December 2023Language Combination  French (Source Language) and English (Target Language)Experience in variety of official legal documents including contracts, internal company regulations, circulars, business letters, projects on town planning and environmentProvided translation services in over 6,000 words project on Waste Management and Civil Protection PolicyTranslation services in over 3,500 words project on International Decentralized Cooperation.SKILLSKnowledge of good team spirit and customer service relationships both at school and work environmentsKnowledge of written and spoken English and French languagesExcellent communication and time management skillsStrong presentation skillsKnowledge of Microsoft Word, Excel and PowerPoint PresentationKnowledge in the use of Computer Assisted Translation Tools SDL Trados Studio, Wordfast.EDUCATION2014 University of Yaounde I, Yaounde, CameroonB.A (Bachelor of Arts) in Bilingual Studies2019 Advanced School of Translators and Interpreters (ASTI), University of Buea,CameroonM.A (Master of Arts) in TranslationREFERENCESAvailable upon request.