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Winter Haven, FL LinkedIn PHONE NUMBER AVAILABLE EMAIL AVAILABLESKILLS & INTERESTSSkills: Bilingual (English & Spanish), Microsoft Office, Word, Excel, Outlook, Teams, 10-Key, Coaching, AP& AR, Remote Work, HIPAA, B2B, Billing, Account Management, Audits, CSR, Sales, CRM. WORK EXPERIENCEAdministrative Assistant / Business Development Lakeland, FL Elite Staffing Partners April 2024 Current Printing, scanning, and copying documents and opening the office in the mornings. Reviewing sensitive documents such as USCIS, SSN, and DL. Interviewing, screening candidates for future employment, and outbound/inbound calling. Provide staffing solutions with local businesses for Clerical/Admin, Light Industrial, Warehouse, Welding and Fabrication, and more.Public Schools Contractor / Life Insurance Wesley Chapel, FL Washington National September 2023 March 2024 Licensed Vendor/Contractor (using a badge was needed). Working with the Union, using Excel, Outlook, Cold-Calling, and Email outreach. Delivered insurance benefits to key sectors including law enforcement, firefighters, and schools, providing a comprehensive understanding of diverse client needs in the Union. Fiscal Specialist ~ 22ndCentury Technologies Winter Haven, FLPolk County Utilities February 2023 October 2023 Record payments by entering them into software. View poor credit history and unpaid balances in Collections. Make payment arrangements, audits, close & open new customer accounts as well. Collaborated with senior management in setting up a new CRM project called Infinity. Tasked with data entry and troubleshooting issues as information was transferred from English to Spanish Health Insurance Agent ~ Seasonal Remote/Work-From-Home Percy Recruiting ~ E-Telequote Insurance May 2022 January 2023 Assisted over 1,000 Spanish & English-speaking customers per month over the phone. Responding to inquiries on insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification. Having a good understanding of medication names, prescription dosages, and affordable pharmacies. Educating customers about their insurance options. Training new staff to uphold compliance with HIPAA & company policies and procedures. EDUCATIONPolk State College Lakeland, FLPursuing a bachelors in accounting 2023 - (Expected) Graduation Date: November 2027 |