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Bartlett, TN Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLECustomer & results focused professional with a proven track record in delivering outstanding service and exceeding customer expectations.Customer RelationsConflict ResolutionAdministrative SupportBuilding RapportDispute ResolutionDecision-MakingSecurity Officer, 02/2021 - 06/2024Securitas Brookhaven, MSGreeted guests courteously to cultivate welcoming atmosphere while making safety top priority. Conducted regular patrols of key areas to spot and control security concerns. Applied vigilant observation skills contributing to a 30% decrease in security breaches. Customer Experience Manager, 12/2022 - 09/2023Mercii Digital Design Agency New York, NYManaged escalated issues ensuring accurate and timely resolutions. Supervised daily operations and sales to maximize revenue. Resolved disputes proficiently w/ appropriate solutions, including necessary follow up. Customer Service Representative, 06/2017 - 02/2021 Shop & Wash Brookhaven, MSDemonstrated exceptional customer service skills to and managed high-stress situations effectively. Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. GED: 05/2011Copiah Academy - Hazlehurst, MSPROFESSIONAL SUMMARYSKILLSWORK HISTORYEDUCATION |