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Click here or scroll down to respond to this candidateCandidate's Name
Charleston, WV Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLESummaryI am an experienced customer service professional with a proactive attitude and the ability to learn quickly. With strong work ethic and effective communication skills, I am seeking entry-level opportunities to enhance my abilities while contributing to company growth.SkillsAccount updatingCall ManagementAppointment SchedulingComplaint resolutionReport GenerationPaperwork ProcessingData EntryTyping proficiencyAdministrative SupportInbound and Outbound CallingSchedulingExperienceCUSTOMER SERVICE REPRESENTATIVE 10/2021 - 01/2024 Nordstrom Rack - Atlanta, GAResolved customer complaints promptly and efficiently. Tracked orders from start to finish to ensure timely delivery of goods or services. Maintained a high level of professionalism when dealing with difficult customers. Assisted customers with product selection, ordering, billing, returns, exchanges and technical support. Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. SERVER 02/2016 - 11/2016IHOP - Beckley, WVPerformed opening and closing duties such as setting up the dining area, restocking supplies. Delivered food orders promptly and courteously.Checked food before serving it to customers.Responded efficiently to guest inquiries and complaints in a professional manner. Ensured that each guest was served courteously, quickly, and efficiently. CASHIER/COOK SHIFT LEADER 06/2012 - 12/2015Wendy's - Oak Hill, WVOperated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.Maintained cleanliness of checkout area including countertops, registers, windowsills and floors. Completed daily recovery tasks to keep areas clean and neat for maximum productivity. Used suggestive selling techniques to promote add-on sales. Trained new team members in cash register operation, stock procedures, and customer services. Education and TrainingUltimate Medical Academy - Clearwater - Clearwater, FL Associate of Science Medical Administrative Assisting, 10/2017Oak Hill High School - Oak Hill, WV High School Diploma 05/2014CertificationsAssociates Degree |
