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Candidate's Name
Email ID: EMAIL AVAILABLEContact no.: OfficeCell: PHONE NUMBER AVAILABLEProfileTotal experience: 11 YearsDXC experience: 7 years 11 monthsCurrent Job Title: Senior Assistance Field TechTime in Current Role: 7 years 11 monthsWilling to relocate: YesWilling to travel: YesBiography/profile presentationI joined DXC in June 2016 as Senior Assistant Field Technician for the workplace services department. Since June 2016 he works as Senior Assistant Field Technician in the Delivery Organization. His role consists in building and deploying assets and processes enabling the resource sharing between the countries and across the different organizations.Before joining DXC, I worked as a desktop support in a mid-sized company developing assets and document archiving solutions. Also, I worked as computer tech in various client sites in three different states in US i.e. PA, MD, VA, and DC.I am a MCITP certified since Oct 2010.SkillsTop Skills (Technical/Nontechnical skills)Onsite Support (11+ years)Inventory Management (6 years)Analytics (6 years)Risk Management (6 years)SCCMVPNKey Roles PerformedSoftware Installation and program updates: - 11+ yearsPrinter Configuration  11 yearsRemote Support  11 yearsExperience with imaging  11 yearsEnd Users Support  11 yearsIndustry Experience (if applicable)Manufacturing  11+ yearsCertifications (Professional Activities, Certifications, and Training Attended)Certification Name Windows server 2008 Active Directory, Configuration, Windows server 2008 Network Infrastructure, Configuration, Windows server 2008, Server Administrator, Windows 7 Administrator. 2010Professional Work ExperiencePenn Tech Deployments Computer Tech/Desktop SupportDesktop support August 2011  October 2015Provides on-site field support to customersPerforms installations, repair, upgrades and maintenance on hardware and equipmentInstall software and applicationsComputer Tech/Help DeskCenturyLink - Carlisle, PA1201 Walnut Bottom RoadCarlisle, PA 17015PHONE NUMBER AVAILABLEJune 2011 to September 2011Interact with clients in a courteous and professional manner.Research questions and issues; resolves each interaction to client's satisfaction.Provide updates, status, and completion information to the service management tool, and/or to users, via voice mail, e-mail, telephone, or in-person communication.Escalate problems to second or third level support personnel when appropriate via proper escalation procedures.Identify frequently occurring problems and recommend solutions.Updates Remedy tickets.EducationHarrisburg Area Community College (HACC) -05/2002  05/2005Penn State Harrisburg - 05/2005  12/2006Degree  InProgressNew Horizon Computer Learning Center -01/2010  12/2010LanguagesLanguage 1  English: Oral and Written ProficiencyLanguage 2  Dinka: Oral and Written ProficiencyLanguage 3  Arabic: Oral