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Title Customer Service Multi Unit
Target Location US-AL-Cullman
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Professional looking for HR careerCullman, AL Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEMy name is Candidate's Name  but everyone calls me Ricky. Thank you for taking the time to read over my resume. I have over 20 years of management experience and now I can add my recent HRCI HR Professional Certification to that. I am a highly motivated professional that is dedicated, eager to grow and learn, and have a high level of integrity. I have extensive knowledge in HR fundamentals i.e. recruiting,background checks, payroll, workers comp, benefits, employee conflicts and employee engagement. I would love the opportunity to showcase my talents and skills with your company and us take the next step up together. Thank you for your consideration and I hope to talk to you soon. Authorized to work in the US for any employerWork ExperienceGeneral ManagerDunhams Sports - Fort Payne, ALAugust 2023 to PresentIn charge of all aspects of running a multi million dollar a year retail operation. Lead a winning team that has improved store conditions, improved sales year over year by 5%, inventory and shrink control. Customer service has improved by increasing survey results.Digital On Site CoordinatorMS Companies/Topre America - Cullman, ALOctober 2022 to June 2023In charge of overseeing all HR related needs of over 100 associates. On a daily basis I handle new hire paperwork and orientation, administer drug screens, use Salesforce to create and update employee files, recruit new associates. I also handle payroll, payroll issues and corrections, workers compensation incidents and manage up to 10 hiring requisitions. I also hire associates for other MS Companies clients as well.Multi Unit Centralized Recruiter/Store Team Leader Big Lots - Cullman, ALApril 2016 to October 2022The centralized recruiter is a multi unit position that interviews and hires multiple levels of associates for stores throughout the Region while maintaining and running a store. The centralized recruiter must stay organized and diligent with hiring needs from stores throughout the East coast while maintaining communication with Store managers, District managers, and Regional HR representatives. The Store Manager plans and directs the day-to-day operations of the store. Develop strategies to improve customer service, drive store sales, increase profitability, create store policies and marketing programs that will increase sales and grow the existing customer base. Perishable SpecialistWinn Dixie - Birmingham, ALApril 2013 to April 2016Department specialists are responsible for setting regional goals such as sales estimates and revenue projections, ensuring that marketing efforts are consistent across each store, managing a regional budget and ensuring that each store operates within the budget, among other duties. EducationAssociate in Science (AS) in Business Management and Computer Science Troy University - Troy, ALJanuary 2013 to January 2015Skills Retail Management (10+ years) Inventory Management (10+ years) Merchandising (10+ years) Proficient In Microsoft Office (10+ years) Hiring (10+ years) Profit & loss Store management Planograms Pricing Loss prevention Recruiting Computer science Management Forecasting Sales Management Business Management Payroll Budgeting Human Resources Project Management Communication skills Customer service Negotiation Math Time management English External recruiting Internal recruiting Talent acquisition Taleo Workers' compensation HR sourcing Kronos Interviewing Performance Management Employee Orientation PeopleSoft Salesforce Conflict ManagementCertifications and LicensesFood Handlers Card2018HR Professional CertificationApril 2023 to April 2026Recently achieved my HRCI HR Professional Certification AssessmentsAnalyzing data  FamiliarMay 2022Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data Full results: FamiliarManagement & leadership skills: Impact & influence  Highly Proficient January 2022Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Highly ProficientSupervisory skills: Motivating & assessing employees  Highly Proficient June 2022Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Highly ProficientSales skills  ProficientJuly 2022Influencing and negotiating with customersFull results: ProficientManagement & leadership skills: Planning & execution  Proficient July 2022Planning and managing resources to accomplish organizational goals Full results: ProficientRetail customer service  ProficientAugust 2022Responding to customer situations in a retail setting Full results: ProficientCustomer focus & orientation  ExpertAugust 2022Responding to customer situations with sensitivity Full results: ExpertGeneral manager (hospitality)  ExpertAugust 2022Solving group scheduling problems and reading and interpreting P&L statements Full results: ExpertWorkplace safety  FamiliarAugust 2022Using safe practices at workFull results: FamiliarBusiness math  ProficientAugust 2022Using basic math to solve problems in a business context Full results: ProficientWorking with MS Word documents  FamiliarAugust 2022Knowledge of various Microsoft Word features, functions, and techniques Full results: FamiliarBasic maintenance and repair  ProficientOctober 2022Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilitiesFull results: ProficientManagement & leadership skills: Planning & execution  Proficient July 2022Planning and managing resources to accomplish organizational goals Full results: ProficientCustomer focus & orientation  ExpertAugust 2022Responding to customer situations with sensitivity Full results: ExpertCustomer service  ExpertOctober 2022Identifying and resolving common customer issuesFull results: ExpertInside sales  ProficientOctober 2022Understanding and responding appropriately in sales scenarios, and performing common sales calculationsFull results: ProficientSupervisory skills: Motivating & assessing employees  Highly Proficient June 2022Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Highly ProficientAttention to detail  ProficientOctober 2022Identifying differences in materials, following instructions, and detecting details among distracting informationFull results: ProficientHR: Compensation & benefits  ProficientDecember 2022Knowledge of compensation and benefits programsFull results: ProficientWork style: Reliability  ProficientJuly 2022Tendency to be reliable, dependable, and act with integrity at work Full results: ProficientBookkeeping  ProficientAugust 2022Calculating and determining the accuracy of financial data Full results: ProficientTechnical support  FamiliarJanuary 2023Performing software, hardware, and network operations Full results: FamiliarRecruiting  FamiliarOctober 2022Managing the candidate sourcing and selection process Full results: FamiliarIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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