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ANGELA R. BURGHARDT Home: PHONE NUMBER AVAILABLEStreet Address  Hankes Ave. Cell: PHONE NUMBER AVAILABLEAurora, Illinois Street Address  E-mail: EMAIL AVAILABLESUMMARY OF QUALIFICATIONS15 years' comprehensive experience in Administrative Support, Customer Service, and Supply ChainProficient in Word, Excel, Access, SAP and Lotus Notes ApplicationsMajor strengths in communication, organization, planning and time managementExcellent project management skills with special attention to details and deadlinesAbility to work productively with various geographies, all levels of management and functional areasExtremely customer-focused with great problem solving skillsPROFESSIONAL EXPERIENCEBeko-11/2021-08/2024Lsc Communications-02/2016-11/2021VWR International  (05/2014-02/2016)Customer Care Expert (CCX)Create sales orders and purchase orders to vendors with SAP.Track shipments and obtain information and documents (COA, COC, invoices, returns, etc.)Aakash Chemicals -Glendale Heights, IL  (07/2013-03/2014)Administrative Assistant/Supply ChainEnter Sales Orders,Shipping functions such as creating Packing Lists, Bill of Ladings, & Certificates of AnalysisAccounting-creating customer invoicesBOS Staffing  Aurora, IL (06/2013-07/2013)Accounts Receivable/Customer ServiceBASF Corporation (formerly Cognis Corporation) - LaGrange, Illinois (1997-2012)Sales Support Specialist / Pricing Admin (1/2011-04/2012)Create and maintain list pricing and customer specific for all Nutrition and Health legacy Cognis products and a new portfolio of BASF Human Nutrition productsAnalyze various reports showing orders that have shipped but not billed, or are on a billing block for multiple reasonsWork with the Controller on price discrepancies and customer short paysCognis Corporation - LaGrange, IllinoisProduct Management Assistant/ Supply Chain Steward (6/1/2003-1/1/2011)Maintain list pricing and customer specific for all Nutrition and Health and PharmaceuticalsAssistant to the Business Director and six product managers. Daily responsibilities include running reports in SAP, pulling product specifications, price information, customer sales history and trendsComplete quality questionnairesRecords retention and internal audit coordinatorIssue purchase orders for incoming raw materialsKeep web site up to dateEnter analysis into Microsoft Access for raw material samplesKeep documents up to date such as Certificates of Manufacture, Product Data sheets and Kosher CertificatesPrint Certificates of Analysis and MSDSsVarious Administrative duties such as mailroom, receptionist, mass mailings and phone contact for 1-800 numberCognis Corporation (formerly Henkel Corporation) - LaGrange, IllinoisSupply Chain Steward/ VOD Buyer (11/1/99-6/1/2003)Issue purchase orders to our raw material suppliersSchedule the pick up and coordinate the incoming raw materialsPull analytical data from Access and send results to the businessSet up new finished goods, intermediates, and raw materialsMaster Data maintenance on all material numbers, plant extensions, and package sizesHenkel Corporation  LaGrange, IllinoisCustomer Service / Sales Coordinator (06/17/97  11/1/99)Process orders in SAPEntering credit and debit memos to customers for price discrepanciesProcess returns for damaged productEnter sample orders for technical serviceManage sample supply in officeRun reports for incomplete orders and release billing blocksEDUCATIONBolingbrook High, Bolingbrook IL (1994)