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PHONE NUMBER AVAILABLE EMAIL AVAILABLE Palm Bay, FL Street Address
EDUCATIONNew York City College of Technology New York City, NYBachelor of Science in Health Services Administration Street Address 2012Certifications: Basic Life Support (BLS)WORK EXPERIENCEAdvocates for Opportunity Inc. Fort Lauderdale, FLWaiver Support Coordinator, Supervisor Aug 2014 PresentSupervise and mentor 10 support coordinators, each managing caseloads of 43+ clients, contributing to company growth.Manage a personal caseload of 43+ clients, providing advocacy and facilitating access to support through Medicaid, Medicare third-party payers, and community resources, enhancing recipients self-direction and safety.Meet clients and family needs in a timely manner and conduct home and facility visits every 1-6 months by listening attentively, being patient, exploring and providing local community resources and state funding that exceeds their expectation.Develop and implement comprehensive care plans tailored to individual client needs, ensuring timely and effective service delivery.Conduct regular multidisciplinary team meetings to review client progress and adjust care plans as necessary.Demonstrated exceptional commitment by accepting calls after hours to accommodate international guardians.The Center for Developmental Disabilities, Inc. Woodbury, NYDirect Support Professional Jan 2011 July 2014Assisted adults with developmental disabilities in daily living skills, hygiene management, and medication administration.Provided therapeutic intervention and conflict resolution, ensuring a supportive and safe environment.Organized and facilitated recreational activities, advocating on behalf of clients to enhance their quality of life.Eihab Human Services Queens, NYDirect Care Counselor Mar 2009 Oct 2013Supported children with severe emotional disturbances in daily living skills, hygiene management, and medication administration.Implemented therapeutic interventions and conflict resolution strategies to foster a safe and nurturing environment.Coordinated recreational activities and advocated on behalf of children to promote their overall well-being and development.Neighborhood Health Providers New York, NYMedicare Marketing Representative July 2008 Feb 2009Educated seniors about Medicare Advantage Plan benefits through community events and seminars.Conducted outreach and developed relationships within the community to promote awareness and participation in the Medicare Advantage program.SKILLS :Microsoft Office (Word, Excel, Access), Management, Communication, Management, Collaboration, Leadership |