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Click here or scroll down to respond to this candidateCandidate's Name
Covington, KY Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEWork ExperienceCashier and Customer Service1607 Maryland Ave-Covington, KYFebruary 2020 to August 2024Dependable, people person Provided exceptional customer service by greeting customers, answering inquiries, and resolving complaints in a timely manner Maintained a clean and organized checkout area, ensuring a positive shopping experience for customers Operated cash register and handled cash transactions with precision, maintaining 100% accuracy in balancing daily sales Cultivated strong relationships with regular customers through personalized interactions and remembering their preferences Suggested additional products or services to enhance the customer's shopping experience, resulting in increased sales revenue by XX% Demonstrated excellent problem-solving skills by quickly resolving issues related to pricing discrepancies or product availability Trained new cashiers on proper procedures for handling cash transactions and providing exceptional customer service Maintained knowledge of current promotions, discounts, and loyalty programs to inform customers about potential savings opportunities Handled returns and exchanges efficiently while adhering to company policies regarding refunds or store credits Demonstrated proficiency in operating various types of POS systems including scanning barcodes, processing credit card payments, applying discounts or coupons Resolved conflicts between customers by remaining calm, empathetic, and finding mutually beneficial solutionsCSR - Customer Service RepresentativeUDF-Bellevue, KYApril 2017 to May 2021 Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction Maintained a high level of product knowledge to effectively assist customers with their questions and concerns Resolved customer complaints in a professional manner, finding appropriate solutions to ensure customer loyalty Developed strong relationships with key clients through regular communication and personalized support Utilized CRM software to accurately document interactions with customers and track issue resolution progress Collaborated with the sales team to identify upselling opportunities during interactions with customers, contributing to an increase in average order value by XX% Assisted customers with product selection based on their needs and preferences, resulting in increased sales revenueHome Help AidHome Instead Senior Care-Cincinnati, OHMarch 2014 to May 2017 Provided personal care services to patients in their homes, including assistance with bathing, grooming, and dressing Administered medication according to prescribed schedules and documented patient responses Assisted patients with mobility needs, such as transferring from bed to wheelchair or using assistive devices Monitored vital signs and reported any changes or concerns to the healthcare team Prepared nutritious meals and assisted with feeding as needed Supported patients in maintaining their independence and dignity while promoting a positive outlook on life Provided companionship and emotional support to patients, engaging in conversation and recreational activities Documented patient care activities accurately and timely in accordance with established protocols Assistant ManagerShell Circle K-Dayton, KY2007 to 2017 Assisted in the management of daily operations, ensuring smooth and efficient workflow Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies Monitored employee performance through regular evaluations, providing constructive feedback for professional development Ensured compliance with health & safety regulations by conducting regular inspections and implementing corrective actions when necessary Utilized POS systems effectively to process orders accurately while maintaining a high level of efficiency Assisted in the recruitment, selection, and onboarding of new employees, ensuring a smooth transition into the team Assisted customers with inquiries or concerns regarding products/services while providing exceptional customer service experience Served as a point of contact for escalated customer complaints/issues resolving them promptly & effectivelyEducationSome colleg in Criminal JusticeNKU - Highland Hts, OHAugust 2001 to May 2006Skills Conflict Management Pricing Cashiering Organizational Skills POS Cash Handling Merchandising Sales Communication Skills Planograms |
