| Candidate Information | | Title | Information Technology Chief | | Target Location | US-NC-Sharpsburg |
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Click here or scroll down to respond to this candidateObjectiveAccomplished and Innovative Chief Technology Officer with over 25 years of experience in leading technical teams and driving the development of successful software products. Proven track record of architecting scalable, secure, and maintainable systems. Ability to effectively translate business needs into technical solutions and to communicate technical concepts to the non-technical staff.ExperienceChief Technology Officer-Rocky Mount, North Carolina August 2020-PresentResponsible for developing and steering operations and process improvements.Compile and submit monthly and yearly budget reports.Manage third-party vendors and information technology (IT)client teams to deliver solutions effectively and efficiently.Develop IT strategies, establish all infrastructure policies, and design, implement, configure, and integrate enterprise resource planning (ERP)technology for customer networks.Maintain a comprehensive knowledge base of key and current technologies, platforms, and trends.Implement multiple software and hardware systems.Installed routing software across seven departments and briefed the technology team on technology risks and recommended solutions.Restructure and raise the technology staff from 9 to 18 members, reducing technology expenses by $1.7 million.Create a business continuity plan to protect data during a natural disaster or a long-term outage. Supervised the transformation of the companys IT infrastructure and established a technical vision for the department.Program Manager III Contractor Support-Washington, DC June 2021-September 2022Design, develop, oversee construction, and manage operations of all new VTC (Video Teleconferencing) and specialized conference rooms at the Department of Employee Service (DOES)Standard Office Systems-Washington, DC February 2020-September 2021Develop key performance goals for functions and direct reports.Manage key functional managers and executives in the business unit.Create tactical programs to achieve targeted goals and objectives.Ensure overall delivery and quality of the units offerings to customers.Engage in key or targeted customer activities.Oversee key hiring and talent development programs.Evaluate and decide on vital equipment, infrastructure, and talent investments.Collaborate with corporate officers in broader organizational strategic planning.Enlightened Incorporated-Washington, DC May 2019-February 2020Develop and oversee SMART metrics for hardware, software, and storage.Manage the IT department (including hiring, directly supervising employees, responding to their concerns, and performing evaluations.Determine business requirements for IT systems.Identify and eliminate security vulnerabilities with strategic solutions.Recommend new technology solutions and direct the implementation of new software.Manage the organizations internal and external help desk.Ensure data availability and network services with as little downtime as possible.Oversee department finances, including budgeting and forecasting.Implement effective policies.Use technical knowledge, communication, leadership, and management skills to develop and utilize reliable metrics.Chief Information Officer (DC Government)-Washington, DC May 2016-February 2019Manage day-to-day operations of the information technology department.Direct staff who support administrative computing, networking, end-user services, telecommunications, network infrastructure, and other IT functions.Leverage twenty years of requirements and infrastructure analysis expertise to drive business development and customer retention.Guide daily operations and policy implementation through strategic thinking and decision-making.Coordinate and collaborate seamlessly with internal organizations and third-party partners.Responsible for building and leading high-performing teams to manage, implement, and streamline complex IT designs.Foster virtual team collaboration through relationship-building.Spearhead project delivery within tight timeframes, using cutting-edge storage, security, and Voice of Internet Protocol (VoIP) tools.Provide technical guidance to the senior leadership of the Department of General Service (DGS) and supervise the information system and communications network.Develop and implement a customer service platform that would serve DGS in all aspects of information technology, which will establish, maintain, and secure a network infrastructure that provides both local and wide-area network local area network/wide area network (LAN/WAN) connectivity.Consult with administration, department managers, and manufacturing representatives to exchange information, present new approaches, and discuss equipment/system changes.Manage vendor contract negotiations for all new computer equipment and software purchases.Access and anticipate technology projects and recommend appropriate action and resources.Establish and direct the strategic and tactical goals, policies, and procedures for the information technology department as well as the DGS enterprise.Propose hardware/software solutions that would accomplish DGS business objectives.Analyze technology for design, development, and administration for efficiency and accuracy.Design a wide-area connectivity network infrastructure with an emphasis on filling remote access needs.Information Technology Program Manager (DC Government)-Washington, DC April 2008-May 2016Provide strategic and tactical planning, development, evaluation, and coordination of information and technology systems for a healthcare network.Submit the Information Technology budget to the Project Management Office (PMO) for a technology sweep from the Office of the Chief Technology Officer (OCTO).Facilitate communication between staff, management, vendors, and other technology resources within the organization.Develop an enterprise architecture plan that supports the information and technology needs of the District Government.Provide strategies for managing information and technology during daily operations, including critical incident management. In case of a critical incident or severe other disruption.Facilitate the re-establishment of operations during and immediately following itOversee the back-office computer operations of the affiliate management information system, including local area networks and wide-area networks.Monitor and troubleshoot server, network, operating system, and proprietary software issues.Monitor a network environment consisting of Cisco router and internal production systems in a data center environment and page on-call personnel during the night.Work with the HP OpenView management console and other NOC-related tools and monitoring applications.Communicate with customers and/or internal groups to report or resolve system-related or network issues.Coordinate with third-party maintenance, co-location facility staff, and major internet backbone providers to identify and promptly resolve customer-affecting network, hardware, and software issues.Track and document daily work tasks and issues and communicate them with the rest of the team.Ensure service level agreements (SLAs) (what is this) are met as per customer agreement.Manage multiple information and communications systems and projects, including voice, data, imaging, and office automation.Design, implement, and evaluate the systems that support end users in the productive use of computer hardware and software.Develop and implement user-training programs.Oversee and evaluate system security and backup procedures.Supervise the Network AdministratorImplement a Voice of Internet Protocol (VoIP) network for over 750 users as a migration strategy for next generation technology.Create request for proposals (RFPs) (what is this) for discovery processes for best business practice technology for the Agency.Collaborate between the various Agencies' Chief Information Officers on move management to ensure their telecommunications for both voice and data are met.Design strategic infrastructure and coordinate activities to enable stakeholder participation in the development of the next-generation government network.Ensure government's information systems are designed to be interoperable, secure, and able to authenticate and authorize appropriate access.Chief Technology Officer Program Manager (DC Government)-Washington, DC May 2016-February 2019Implement change management planning and control, emphasizing business process re-engineering.Supervise management techniques such as Critical Path Method and Earned Value Management/AnalysisResponsible for the relocation of the main Data Center for the Office of the Chief Technology Officer for the District of Columbia.Create relationships with Tier III class vendors for the Data Center relocation project to support high availability for the Districts critical application services.Conduct detailed functional analysis and gap/fit analysis of Commercial-Off-the-Shelf (COTS) software packages, as well as IT solution architectural analysis and design.Implement COTS software installation and configuration for multiple functional modules of enterprise software, as well as with Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM)Accountable for the maintenance of the Master Schedule for WAN services projects and tasksDevelop, plan, and schedule resource requirements; define milestones and deliverables; monitor activities, evaluate and report on accomplishments and shortfalls.Identify alternate solution sets that are unique and provide weekly In-Process Reviews (IPRs) to senior management regarding the status of mission-critical projects and applications such as the Department of Health (DOH)Implement the Washington Area Disease Surveillance System II (WADSS II) for the District of Columbia Department of Health (DC DOH)Responsible for writing the current functional requirement of the WADDS II solution set for DC DOHCreate Memorandums of Understanding (MOUs) between the business partners involved in the WADSS II solution.Establish a test environment between the medical syndromic surveillance vendors, the business partners of DC DOH, and the internal resources for DC DOH for the WADSS II solution set.Accountable as the Subject Matter Expert (SME) for the Addiction Recovery Prevention Agency (APRA) concerning their case management system about a standard healthcare data set.EducationGeorge Washington University-Washington, DC March 2015Certified Chief Information OfficerNational Contracts Management Associations-Southern Maryland Chapter March 2015Completed project management professional (PMP) (what is this) certification boot camp.North Carolina Central University-Durham, North Carolina August 1980-May 1985Security ClearanceHeld Secret Security Clearance with Northrup Grumman (Military Healthcare Systems) May 1999-August 2007Technical SkillsServe as the central point of contact for enterprise-wide Information Technology (IT) solution activities for the Program.Responsible for all aspects of program planning, execution management, risk management, and status reporting for the Department of General Services (DGS)Leadership skills that allow me to communicate effectively with customers, executive management, technical leads, Contract Officer Technical Representatives (COTRs), Office of the Chief Technology Officer (OCTO), Office of the Chief Financial Officer (OFCO) stakeholders, and others on project plans, status reports, and deliverables.Ensure that all critical program issues relating to quality of service, contractual matters, and engagement performance are addressed.Ensure that systems design methodologies are compatible and compliant with Program requirements.Provide technical and functional guidance to the project team, including identifying new opportunities for technology insertion.I possess working knowledge of GSA contract negotiation and subcontract agreements (FAR Part 13, 14, and 15), as well as DFAR, TINA, FASA, and FARA. Additionally, you should be proficient in the Windows suite office applications, project management software, network communications, MSOffice 2010, 2013, and Office 365, and Integrated Workspace Management System (IWMS)/ARCHIBUS, which is a Portfolio and Facilities base platform for property management.Core CompetenciesCapability to manage and perform in a multiple reporting structure.Excellent organizational and planning skillsAbility to establish the pace and execute tasks through a well-organized approach while leading the organization toward alignment an visionStrong stakeholder management and influencing skills.Capability to work in ambiguous situations and provide direction to others.Proficient in Accounting, Department of Health Regulations, Office applications, and Reporting |
