Candidate Information Title Customer Service Store Manager Target Location US-IL-Plainfield Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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20918 W Boulder Dr. Plainfield, IL 60544 PHONE NUMBER AVAILABLE EMAIL AVAILABLECareer Skills SummaryA technical Customer Service Professional with over 10 years in the Logistics/Supply/Transportation industries and telecommunications. Knowledge of computer based programs and industry standards which include: A+, Novell NetWare, Microsoft Suite, Microsoft Office, Visual Basics, COBOL, SAP, and CRM. Participates and leads in continuous development and implement of personal quality improvement projects. Possess the knowledge to produce technical reports and analysis.Core CompetenciesTechnical Expertise ~ Database Analysis ~ Logistics and Supply Chain ~ Troubleshooting ~ Management LiaisonSAP ~ Customer Service ~Interpersonal Skills ~ Operational Support~ Computer Systems ~ Data Collection and Entry Scheduler Overhead Crane Operator~ Help Desk Support~ Safety InstallationCurrentSmithfield2022-PresentAccount AssociateAssist in tracking Smithfield orders for retailers as Kroger, Walmart, Aldi, Jewel etc.Compile reports consisting of product not shipped, product mismatch, etc.SAP and MSCE proficientDaily and weekly updates and meetingsTrack and reconciled discrepancies such as weight, batch, and dates to assureCompile monthly reports to ensure all discrepancies are reconciledDollar Tree2023-presentAssistant Store ManagerAssist the store manager in his absenceAssign employees work assignmentsStore ordering and schedulingAssist in cashiering and unloading trucks.Assist customers as needed with product location and other inquiriesKeep accurate account of cash funds for store, deposit, and customersNight depositStore maintenance and store safety as locking up storeMolex, Modis2021-2022Account AssociateAssist with the ordering of car manufacturers parts such as Nissan, GMC, Toyota etc.Track international orders for timeliness and urgency.SAP and MSCE proficientDaily and weekly updates and meetingsRicoh Inc., Bolingbrook, IL 2020-2021Route Driver/Installer/SchedulerDelivers Ricoh copiers to local customers in the mid west region including Illinois, Indiana, WisconsinConfigures Ricoh copiers to customer specific configurationsResponsible for daily operations including scheduling of assignments, tracking, and planning vehicle trip timetables.USPS, Westmont, IL 2019-2020City Carrier AssistantRoutes or cases all classes of mail in sequence of delivery along an established route.Delivers and collects charges on customs, postage-due, and C.O.D. mail matter. Delivers and obtains receipts for registered and certain insured mail.Reports to supervisor all unusual incidents or conditions relating to mail delivery.AT&T, Oswego, IL 2016  2019Premise TechnicianInstalled services for businesses and residential clients using satellite fiber copper wire for: TV, internet, and phone.Maintained all product line for AT&T in the surrounding Western Suburbs.Configured and troubleshoot telecommunications services and devices.Edward Don, Woodridge IL 2015- 2016Customer Service Representative, Call CenterAccurately enter customer orders into database using SAP.[1]Maintained relationships with customers and all departments within the organization.Administered assistance to all sales representatives by providing information on all merchandise and pricing.Met all statistical and quality goals established for the department.Xerox Business Solutions, Bolingbrook, IL 2013-2015Customer Care Supervisor, IOS HelpdeskOversaw and directed a team consisting of 10-15 subordinates in a technical call center.Coached over 100 call Center Reps and solve customer issues with their Apple productsAssist operators with complex calls which include: sales and customer escalation issues.Monitored and tracked agent performance including service levels, calls answered, contact quality, errors, and attendance utilizing the Customer Relationship Management tool (CRM).Developed and maintained strong and productive relationships with key stakeholders across the globe.Enforced productivity and quality standards, conducts regular audits of staff performance and document feedbackManaged Day-to-Day support to all Apple customers as well as Apple Retail StoresFurnished customer support for Apple products such as the IPhone, IPod, IPad as well as ITunes and ICloud.Contract EmploymentProLogistix Inc., Bolingbrook, IL Forklift Operator 2011-2012Accurate Services, Bolingbrook, IL Forklift Operator 2010-2011Active Professional CertificationsForklift Driver Certification 2006-PresentNumerous In-House Customer Service Courses 2010-PresentEducationAssociate of Applied Science in MIS/MNS, Joliet Junior College, Joliet, IL 2015Robert Morris College, Computer Information Systems, Orland Park, IL 2004[1]