Candidate Information Name Available: Register for Free Title Administrative Assistant Customer Service Target Location US-MD-Hyattsville Email Available with paid plan Phone Available with paid plan

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Candidate's Name
Oxon Hill, MD Street Address
PHONE NUMBER AVAILABLE/Email: EMAIL AVAILABLEOBJECTIVE: Seeking a challenging position as an Administrative Assistant position that will permit me to utilize my organizational, communication and other administrative office skills, and aid in my overall professional developments.EMPLOYMENT EXPERIENCE:George Washington Medical Facility Associates (MFA)Washington, D.C. July 2021  December 2023Administrative Assistant for Internal MedicineDivision of General Internal Medicine Department for the providers and patients to organize, report, and provide medical services.Answered a high volume of telephone inquires to provide accurate customer service to patientsScheduled future appointments for patients to been seen by their physicianCollated and distributes mail to the appropriate providersCreated and maintains filing systems, both electronic and physical for future reference for patientsHandled Electronic Medical Records (EMR) and faxes for each patient using EPIC softwareContributed to team effort by accomplishing related results as neededVerified and records ICD-10 and CPT-4 codes for billing & paymentsAssisted with the non-clinical portion of the operation of the administrative dutiesAssisted with submitting prescriptions to pharmacies/providers for patients to receive medicationsIndustrial Medicine Associates Group September 2013-March 2020Washington, D.C.Front Office Receptionist/ Report Processor/Office SupervisorMulti-Professional Medical Practice contracted by government agencies to carry out clinical work including: Neuropsychiatric and Medical evaluations for Social Security Disability Services, Vocational Rehabilitation Administration Services of DC Government for Adults and Adolescents, Completion of Urinalysis for government agencies, courts, and employment agencies.Implemented customer service skills when greeting and working with patients, Physicians, Psychologists, Neuropsychologists, and Speech & Language Pathologists in a culturally diverse setting. This includes handling all requests in an efficient and courteous manner and attending to patients needs effectively and efficientlyEdited and processed reports for each Doctors completion of evaluations for the patientsOperated an office of 7 employees, 7 Psychologists, 1 Medical Doctor, and 1 Speech and Language Pathologist, and 1 Nurse Practitioner in a safe and effective mannerOrganized monthly calendars for employees and approved PTO for staffMaintained office services by organizing office operations and procedures; reviewing and approving supply requisitions; assigning and monitoring clerical functionsDesigned and implemented office policies by establishing standards and procedures; measuring results against standards; making necessary adjustmentsCompleted operational requirements by scheduling and assigning employees; following up on work results.Maintained office staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job resultsDistrict of Columbia Water & Sewer Authority November 2011-July 2013Washington, D.C.Administrative Assistant, Office of the General CounselLegal Office working on various areas of law to include, employment, personal injury, property damage, contracts, environmental, administrative, bankruptcy, and Freedom of Information Act.Assisted the General Counsel, attorneys, and staff with preparing & processing all legal documents (summons, subpoenas, complaints, appeals, motions, and pretrial agreements)Maintained OGC attorneys calendars, planned & scheduled conferences, teleconferences, dispositions, and travel; recorded & monitored court appearance dates, pleadings, & filing requirementsExamined incoming transactions such as cash receipts, petty cash reimbursements, & monthly phone bills to be submitted and approved by the General CounselEDUCATION:American Intercontinental University August 2019  May 2022Major: Healthcare ManagementLong Island University, Brooklyn, NY September 1993- May 1997Major: Early Childhood PsychologyCERTIFICATIONS:HIPAAEPIC Software