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PHONE NUMBER AVAILABLE - EMAIL AVAILABLEProfessional SummaryExperienced Customer Service Representative with a track record of effectively resolving problems and ensuring exceptional customer satisfaction. Possesses strong communication abilities, meticulous attention to detail, and a collaborative team mindset. Enthusiastic about contributing significantly to the attainment of success within a company.SkillsCommunicationStress managementOrganizational skillsAdministrative skillsPersuasion skillsProblem-solvingMS OfficeSelf-motivationMultitaskingTime management skillsWork HistoryCurrentlyCustomer Service Representative BilingualVan Wagenen Financial Services Eden Prairie, MNTalk to customers, agents, and clients by phone and web to answer insurance-related questions regarding the customers account.Assist customers with problem resolution to ensure all insurance requirements are met and verify and enter the correct information into the computer using company guidelines07/2015 to 06/2019Information OfficerPan American Development Foundation (PADF)  Port-Au-Prince, HaitiGathered information and entered details into computer tracking spreadsheets, documents, and databases.Maintained web pages, intranet, and social media accountsProvide General administrative support01/2014 to 06/2015Customer serviceEnterprise JB Vital S.A, Hati  Port-Au-Prince, HaitiAnswering phone calls, providing information to callersMail Correspondence in French/EnglishInvoice monitoring and Shipment Tracking07/2013 to 12/2014Call Center AgentDIGICEL S.A,  Port-Au-Prince, HaitiManaging incoming calls and customer service inquiriesInform customers about products and services offered by the companyIdentifying and assessing customers needs to achieve satisfactionEducation2013Certificates: Business AdministrationNorthcentral Technical College, USA - Wausau, WICertificationsMarketingEntrepreneurshipBusiness PracticalService Learning