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Click here or scroll down to respond to this candidateAlexee CawthorneStreet Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEExperienced, organized, and detailed professional known for high-quality deliverables that meet or exceed timeline and budgetary targets. Strong communication skills used to provide exceptional internal and external customer service resulting in improved customer satisfaction. Strong analytical and financial skills, including forecasting and budgeting. Successfully manages client accounts through onboarding, upselling, and partnership projects. Excels at juggling tasks to meet deadlines in a fast-paced, dynamic environment.PROFESSIONAL EXPERIENCEMichigan Health Council Okemos MI Mar. 2018 PresentCustomer Success:Onboard new users, create accounts, conduct one-on-on trainings and follow-up with new membersOutreach to existing members including creating custom reports that outline current usage and feature recommendations. Schedule calls to determine areas of concern and work with members to make account adjustmentsResponsible for creating training videos and knowledge base articlesDirect contact for key large accountsAccounts Receivable Management:Monthly review of member accounts which includes updating, conducting outreach, tracking data, following up with accounts to collect payment, and adjusting invoicesAnswer billing inquiries and advise on best practices regarding how to access bills and review upcoming charges before invoices are issuedAgreement Management:Create and send agreements for new and existing accounts, including follow up through final execution of agreementsDetermination of accounts which need closureDiscussions with new members about the agreement processMichigan Health Council Okemos MI Mar. 2016 Mar. 2018Account ManagerConducted market research to target new clientsConsulted customers through email, phone, online presentations and in person meetingsDeveloped implementation timelines and communications plan with customersManaged clients product demands and expectationsDeveloped web-based software for new and existing clientsConducted in-person and online training for membersDeveloped custom training guides and videosCommunicated the progress of monthly and quarterly initiatives to internal and external stakeholdersForecasted and tracked key account metricsProgram Coordinator Apr. 2017 Mar. 2018Implementation and onboarding of all new accountsAssisted partners and customers with web-based software issuesConducted research, compiled data, and prepared information for consideration and presentation by the Program DirectorHelp desk support for ACEMAPPHosted online and in-person trainings for customers and partnersExecutive Assistant Mar. 2016 Apr. 2017Scheduled and maintained calendar for executiveCoordinated complex travel arrangements for executiveCoordinated events and board meetings, including recording meeting minutesBlue Cross Blue Shield Lansing MI Nov. 2013 - Mar. 2016Customer Service RepresentativeAnalyzed data and resolved problems related to account inquiries and claims processingKnowledge of policies, practices and procedures related to billing, contract coverage and changes, rating and eligibility requirementsTrained representatives and handled complex inquiries, including those that had implications for the retention of a group, contract or providerDemonstrated command of all skills necessary for excellent oral and written communications with subscribers, beneficiaries, accounts and providersEDUCATION & PROFESSIONAL DEVELOPMENTBaker College Flint, MIBachelor of Business Administration Major: Management / Minor: Marketing October 2018COMPUTER/TECHNOLOGY SKILLSMicrosoft Word, Excel, PowerPoint, Outlook, and SharePoint, Dynamics CRM, Social Media, Web Conferencing, Sage Accounting Software, Quickbooks, InDesign, Canva, NASCO, Content Manager, Metavance, IRIS, Office Communicator |
