| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
Indianapolis, INEMAIL AVAILABLEPHONE NUMBER AVAILABLEDetail oriented and certified medical assistant with successful and versatile healthcare experience. Im personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education. Willing to relocate: AnywhereWork ExperienceCustomer SupportDelta Faucet Company-Indianapolis, INFebruary 2024 to PresentHelping customer with their faucets by sending out parts that needs to be replaced. We had over 80 calls a day we also used saleforce To look up different parts and also send orders. Pharmacy DriverRoadieJanuary 2021 to PresentPicking up medication dropping them off to nursing homes or people homes Customer Service RepresentativeWebMD-Indianapolis, INMay 2023 to January 2024Helping clients with their rewards. We basically used sales forces to look up customers account and also let them know their status on whats going on with their accounts. Certified Medical AssistantMaxim Healthcare Group-Indianapolis, INSeptember 2020 to May 2023 Direct patients to exam rooms, fielded questions, and prepared for physical examinations. Assist with routine checks and diagnostic testing by collecting and processing specimens. Relay messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatments. Promote office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs. Collaborate with medical and administrative personnel to maintain a patient-focused, engaging and compassionate environment. Working with Medicare B and D billingTeam LeadSkyhop Global, Indianapolis-Indianapolis, INJanuary 2022 to October 2022 Monitored team quality and provided individual constructive feedback to enhance performance and address areas in need of improvement. Minimized workflow issues by cross-training staff on technical procedures, protocols and customer service practices. Developed quality employees within the driving industry to take over leadership positions. Reduced personnel turnover by developing and implementing performance evaluations to support corrective action planning. Resolved a diverse range of technical issues across multiple systems and applications for self and agents across various time zones.Inbound Call Center RepresentativeAdecco-Indianapolis INMay 2021 to September 2022 Answered incoming calls and provided the highest level of professionalism and knowledgeable service to every customer. Managed customer expectations by clarifying needs, identifying options and recommending services and resolutions. Navigate through computer systems to review information and respond appropriately to callers. Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks. Met or exceeded call speed, accuracy and volume benchmarks on a consistent basis. Inbound Call Center RepresentativeIndyGo-IndianapolisMarch 2018 to May 2021 Handled high volume of inbound calls per shift to offer callers product and service information and generated quotes. Opened new accounts and documented personal, demographic, and payment information in the system. Explained product prices and packages as well as answered questions and addressed the concerns of customers. Implemented upselling techniques to increase revenue and move products. Documented customer interactions and transactions, maintaining accurate records of dealing. Certified Medical AssistantICU Pain Solutions-Indianapolis INMarch 2019 to April 2019 Performed clerical duties, such as word processing, data entry, answering the phones and filing. Secured patient information and maintained patient confidence by completing and safeguarding medical records. Obtained patients medical history, medication information, symptoms and allergies. Called and faxed pharmacies to submit prescriptions and refills. Taught patients about medications, procedures, and care plan instructions. Completed clinical procedures and gathered patient data for interpretation by physician. EducationB.S in Criminal JusticeUniversity of Phoenix - Indianapolis, IN, USDecember 2026CertificationBrightwood Community College - Indianapolis, IN, US May 2018High School DiplomaArlington High School - Indianapolis, IN, USJune 2012Skills Computer (Basic): MS Office (Outlook,Teams, Word, Excel, PowerPoint,), Google Drive (Sheets, Docs, PowerPoint)Written and Verbal CommunicationMedical Terminology KnowledgeInterpersonal CommunicationPatient ManagementHIPPA CompliantMedical Records ManagementAnalytical and Critical ThinkingDocumentation ExpertiseConflict Resolution Cash register Customer service Basic math Phone etiquette Computer skills Retail math Customer relationship management Windows Typing Call center Data entry Microsoft Outlook English Calendar management Schedule management Office management Delivery driver experience Driving GPS Leadership Analysis skills Documentation review Vital signs ICD coding EMR systems Communication skills Medical records Phlebotomy Medical terminology HIPAA ICD-10 Front desk Clerical experience Specimen collection / processing Outbound calling Organization design Research Blood sampling Office experience Filing Recruiting Microsoft Office Time management Medicare (3 years) Medical Billing Insurance VerificationCertifications and LicensesCertified Medical AssistantBartender LicenseFebruary 2024 to February 2027Driver's LicenseCPR CertificationCertified Home Health Aide |
