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Customer Support Analyst Resume Reston, ...
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Title Customer Support Analyst
Target Location US-VA-Reston
Email Available with paid plan
Phone Available with paid plan
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 Candidate's Name
PHONE NUMBER AVAILABLE | EMAIL AVAILABLE | McLean, VAOBJECTIVE
Detail-oriented cybersecurity professional seeking service or support role utilizing my public-trust security clearance, software skills and certifications, and experience with NIST policies.WORK EXPERIENCEAccenture Federal Services 	Arlington, VABusiness Process Development Analyst	August 2021   May 2022      Reviewed documentation for proposed NIST-based risk controls for banking information including PII/PCI to be implemented at Accenture subcontractor organizations and escalated key findings to relationship managers      Performed data entry for Salesforce account profiles related to business development and internal training, communicating findings on behalf of analyst group to managers and helped train other new hires in Salesforce tools      Used Excel Power Tools such as power query and power pivot for data transformation and analysis in Salesforce integration environmentStrategic Resources, Inc.	McLean, VAInformation Technology Intern	April 2020   July 2020      Maintained IT and cybersecurity evaluations of information system security programs, policies, procedures, and tools, particularly those that ensure the confidentiality, integrity, and availability of systems, networks, and data (e.g., government-owned servers, contractor-owned systems run on behalf of the government, and personally identifiable information)      Provided support and assistance conducting audits and inspections of information systems and hardware including manual procedures such as replacement of laptop hard drives and development of Local Area Networks (LAN)      Obtained certificate of excellence in skills and principles of Microsoft ExcelThe Ambit Group	McLean, VAInformation Technology Specialist Intern June 2018 - August 2018      Remotely updated licenses for employee Office 365 accounts based on their role, department, and other criteria to ensure appropriate access and permissions
      Monitored license usage and identified instances where employees needed additional licenses or where licenses could be reclaimed to optimize costs      Provided support to employees who experienced issues with their Office 365 licenses, diagnosed the root cause of the problem, and resolved or escalated issuesEDUCATION
George Washington University                     Bachelor of Arts in Continuing Studies (Cybersecurity)
Northern Virginia Community College    Associates of Science Degree in Information Technology
Certifications: CompTIA Security+ (2021), Public-Trust Security ClearanceSkills: Wireshark, Bandit Labs, DNS, Virtual Machine Configuration, VPN, SQL, NIST Standards

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