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Courtney HubbardNew Orleans, LAEMAIL AVAILABLEPHONE NUMBER AVAILABLETo secure a position in an establishment and reputable company looking to hire extraordinary people. Authorized to work in the US for any employerWork ExperienceDisaster Case ManagerEmergent Method - Gretna, LAFebruary 2024 to PresentMaintain absolute confidentiality on all client/survivor information. Conduct thorough needs assessment and develop a recovery plan to address identified disaster related un-met needs. Develop a relationship with client families to provide the best advocacy and direction to these families to ensure their reaching self-sufficiency. Assist the survivor to determine the best course of action for both short- and long-term recovery.Customer Service AgentWorking Solutions - New Orleans, LAMay 2020 to December 2023Remote contractor, updating and assisting clients with account information, Benefits updates Taking customer calls, answering questions, confirming transactions, effectively managing complaints, responding to feedback, and generating customer loyalty. AssistantResidential House Manager Volunteers of America - New Orleans, LA January 2017 to April 2020Duties: Planning, implementing, and evaluating employee relations and human resources policies, programs, and practices. Ensure that individuals have adequate supplies of clothing and personal items. Ensure the House Manager is notified of any general household maintenance needs and repairs as needed Ensure the home is compliant with physical site regulations. Human Resource AssistantWalmart Supercenter - Kenner, LAApril 2014 to April 2017Duties: Maintains accurate and up-to-date human resource files, records, and documentation. Answer frequently asked questions from applicants and employees relative to standard policies, benefits, hiring processes. Maintain the integrity and confidentiality of human resource files and records. EducationBachelor of Science in Organizational ManagementSterling College2018 to 2022A.S. in Real Estate StudiesAmerican Public University2016 to 2018St Agatha Career School - New Orleans, LASkills LEADERSHIP SALESPROBLEM -SOLVINGCREATIVECOMMUNICATIONMANAGEMENTORGANIZATION Interviewing Human Resources Payroll Employee Evaluation Human Resources Management Administrative Experience Management Supervising Experience Strategic Planning Office Management Customer service Windows Hospitality Hotel experience Front desk Clerical experience Leadership Human resources Office management Fair Housing regulations Property management Communication skills Organizational skills Supervising experience Microsoft Excel Microsoft Office Computer skills Mechanical knowledgeCertifications and LicensesDriver's License