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Street Address , OH (US)Cell phone: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLEPROFESSIONAL SUMMARYI am a sales professional with 20 years of experience in the areas of business and sales channel development for a multi-million-dollar, regional organization. Passionate, results-driven leader with a deep technical understanding and strong ability to identify, cultivate, and maintain strategic relationships with stakeholders and clients to achieve company-wide goals and objectives. In addition, I offer a diverse background in building maintenance and remodeling coupled with personnel development and budget management. I can bring to your organization a well-rounded leadership experience that will speak to your companys future goal. EMPLOYMENT HISTORYGeneral Manager, Superior Auto/SAC Finance, Bryan, OH Aug. 2003-September 2024I have been responsible for organizing a local team to meet, and often exceeding sales and collection goals. Answer questions regarding the store and its offerings Greet customers and ascertain each customers wants or needs Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices Resolve customer complaints regarding sales and customer service Confer with potential customers regarding automotive needs and advise customers on their next purchase Monitor customer preferences to determine focus of sales efforts Recruit, interview, and select new employees Interpret and communicate work procedures and company policies to staff Discuss job performance problems with employees to identify causes and issues; and to work on resolving those problems Resolve customer complaints and answer customers' questions regarding policies and procedures Make recommendations to upper management concerning such issues as staffing decisions or procedural changes Evaluate employees' job performance and conformance to state and federal regulations and compliance concerns recommending appropriate corrective action Develop work schedules according to budgets and workloads. Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes. Train employees in job duties and company policies or arrange for training to be provided Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problemsChurch Planter/Pastor, Radical Life Fellowship, Van Wert, OH January 2009-January 2018Planted and pastored an non-denominational church in Van Wert, OH This work was birthed through relationships that were built in cooperation with Restoration Church based in Defiance, OHIf you are interested to learn more about this time, I will be happy to discuss this further Facility Director, Living Water's Int'l Church, Stryker, Ohio August 1999-August 2003I was responsible for directing the maintenance of a 20 acre campus that included a large house of worship facility that housed a K-12 school, on site waste water treatment facility and a parsonage. In addition, an off-site day care facility and all the supporting equipment, vehicles which included a school bus, and buildings that supported this work. Train and manage maintenance personnel and subcontractors Diagnose mechanical problems and determine how to correct them, checking blueprints, repair manuals, or parts catalogs, as necessary Estimate maintenance and repair costs working within established budget guidelines while reporting to the Board of Elders Paint or repair roofs, windows, doors, floors, woodwork, plaster, drywall, or other parts of building structures Record type and cost of maintenance or repair work for future maintenance needs Provide grounds keeping services, such as landscaping and snow removal, etcetera Assemble, install, or repair wiring, electrical or electronic components, pipe systems, plumbing, machinery, or equipment onsite and at the off-site day care facility, and all supporting equipment and structures at both facilities EDUCATIONBachelor of Arts: Strategic Ministry Planning and Development Vision Christian Bible College and Seminary, Clermont, FL-Defiance, OH campus Graduated May 2011Associate in Biblical StudiesVision Christian Bible College and Seminary, Clermont, FL-Defiance, OH campus Graduated May 2009Studied Real Estate Law at Northwest Community College, Archbold, OH 1989 |